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Skills

  • RFI Scanners
  • Criminal law knowledge
  • First Aid/CPR
  • Emergency response coordination
  • Conflict de-escalation techniques
  • CCTV
  • First Aid and CPR certification
  • Relationship development
  • Screening wands
  • Emergency Communications Systems

Work Experiences

  • Answered 16 phone calls per several months to assist customers.
  • Learned client relations and workflow optimization to help with office needs.
  • Addressed minor safety violations.
  • Assisted in the creation of process procedures.
  • Acted as the first point of contact for safety concerns from the public, processing over 10 inquiries and escalating 2 to law enforcement.
  • Developed a reputation for punctuality and hard work.
  • Actively participated in disaster preparedness planning.
  • Achieved consistent commendations during department audits.
  • Used Power BI to compile data gathered from various sources.
  • Acted as the first point of contact for safety concerns.

Summaries

  • Security Officer with 12 years of experience who is focused on results.
  • Framework, metric, and system are all available.
  • Security and surveillance procedures have been extensively trained for both public and private purposes.
  • Strong technical skills and experience in stakeholder engagement.
  • Added 10 new subscribers to the city's emergency alert system.
  • Accomplished Public Safety Aide with a thorough understanding of risk assessment and crisis management support. Regularly assessed potential threats, contributing to heightened security awareness and quicker resolution times.
  • PMP certified
  • Team leadership in framework settings and project management in client relations settings.
  • Motivating leader who has built and managed category teams in the past.
  • Vendor management Committed to identifying and leveraging opportunities for growth, with a proven ability to build effective teams.

Accomplishments

  • Completed Lean, enhancing hands-on skills in first responder support and emergency scenario management.
  • Collaborated in a multi-disciplinary team to develop and execute a 2021-long safety initiative, successfully mitigating 6 public hazards.
  • Provided immediate assistance during medical emergencies, reducing response time for first responders by 84% across Raleigh.
  • Revised emergency response protocols, resulting in a 44% improvement in operational efficiency during critical situations.
  • Safeguarded public assets through structured patrols and surveillance in Portland, reducing vandalism and property damage by 85%.
  • Contributed to the development of a new incident reporting procedure, which improved response speed and accuracy by 74%.
  • Implemented improvements in emergency dispatch coordination, cutting average response time by 18 minutes through workflow optimization.
  • Supervised surveillance systems and trained new staff in operational use, which increased incident detection rates by 61%.
  • Assisted with local disaster recovery operations by performing hazard assessments and disseminating critical information to affected residents.
  • Played a critical role in the organization of 18 evacuation drills, successfully reducing response times by 72% and improving safety protocols.

Affiliations

  • Certified Incident Commander, FEMA National Incident Management System (NIMS), 2021
  • Affiliated Member, Crime Prevention Through Environmental Design (CPTED), 2021
  • Community Engagement Specialist, Department of Public Safety method, 2020
  • Certification, Surveillance Systems Analysis, 2018, Awarded by Lakeside Partners
  • Member, Public Safety Communications Leadership Group, 2016-Present
  • Certification in Operational Readiness Assessment, 2020, Awarded by method
  • Attendee, Crisis Intervention and De-Escalation Conference, 2020, Hosted by Northwind
  • Affiliate Member, National Emergency Number Association (NENA), 2023-Present
  • Association of Threat Assessment Professionals (ATAP), Participating Member, 2019-Present
  • Red Cross Emergency Communication Systems: PMP, 2023

Certifications

  • Apple Certified Associate (ACA)
  • Microsoft Certified Systems Engineer (MCSE)
  • Risk Management for Public Safety Certification - procedure
  • CompTIA Network+
  • ServSafe
  • American Academy of Financial Management (AAFM)
  • Certified Homeland Security Professional (CHSP)
  • Certified Public Accountant (CPA)
  • Workplace Violence Prevention Certification 2017
  • Certified Business Analysis Professional (CBAP)

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