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Skills

  • Community Inclusivity Awareness
  • Business operations
  • Interpersonal communication
  • Team building
  • Operational improvement
  • Resident Activity Scheduling
  • Peer Mentorship
  • Budgets
  • Regulatory compliance
  • Mentoring and Coaching Residential Assistants

Work Experiences

  • Achieved 55% successful interventions.
  • Transported Tableau to one year customer locations.
  • Assisted residents in adjusting to their new living situation and maintained positive relationships with them.
  • Authored a comprehensive mental health support guide.
  • Oversaw the delivery of initiative project by process team, which resulted in procedure.
  • Accomplished this over program.
  • Achieved a 17% decrease in waste.
  • Saved $8 by putting in place cost-cutting measures that addressed long-standing issues.
  • Had an excellent attendance record and was always on time for work.
  • Actively responded to resident concerns.

Summaries

  • Achieved a 19% drop in emergency cases.
  • Costs were consistently reduced while profits were increased.
  • Within Education and Training, senior Senior Residential Assistant and outstanding performer in strategic planning and vendor management.
  • Accomplished project manager in residential housing.
  • Charismatic and approachable leader with a dedication to compliance and safety, achieving zero violations during 2019 while maintaining high resident satisfaction levels.
  • Senior Residential Assistant with 7 years of successful project management and process improvement experience.
  • Achieved results over method across a diverse resident population.
  • Collaborative team leader who coordinated with campus security to implement key safety protocols, achieving a reduction in safety incidents by 59% over standard.
  • Collaborative team leader.
  • Accomplished this over program.

Accomplishments

  • Facilitated orientation sessions for first-year students, helping new residents transition seamlessly into campus life, achieving a 56% satisfaction rate over the course of 16 months.
  • Coordinated move-ins and move-outs for 8 residents, ensuring compliance with safety and operational guidelines, leading to 55% reduced move-in issues compared to previous years.
  • Managed budget allocation for residence hall activities, optimizing resource use and cutting unnecessary expenditure by 72% while maintaining program quality.
  • Hosted 5 well-received public speaking workshops, strengthening residents’ leadership skills and improving event participation by 79%.
  • Presented regularly scheduled workshops on conflict resolution that contributed to a 29% reduction in resident disputes.
  • Developed and facilitated 9 emergency response drills, ensuring optimal resident preparedness and decreasing evacuation times by 68%.
  • Enhanced RA onboarding resources that improved training efficiency, leading to faster integration within the team and lowering operating costs by 30% over initiative.
  • Designed and led 14 training sessions for Residential Assistants, resulting in a 62% improvement in emergency response readiness and collaboration.
  • Initiated a new resident onboarding process for 2016, resulting in 3 successful onboarding sessions and increasing resident retention rates by 16%.
  • Created a resident engagement rewards initiative, leading to a 34% rise in active participation in community events over 3 months.

Affiliations

  • National Resident Assistant Association (NRAA)
  • Council for Advancement of Standards in Student Affairs
  • Association of University and College Counseling Center Directors (AUCCCD)
  • National Intramural-Recreational Sports Association (NIRSA)
  • Residential Facilities Maintenance Association (RFMA)
  • Association for Student Conduct Administration (ASCA)
  • National Alliance on Mental Illness (NAMI) Student Affiliate 2016
  • Association of Information Technology Professionals
  • International Association of Administrative Professionals
  • Council for the Advancement of Standards in Higher Education (CAS)

Certifications

  • Certified Residential Life Professional (CRLP)
  • Certified Student Affairs Educator, Ironclad Systems
  • Certified Residential Housing Professional (CRHP)
  • Certified Public Accountant (CPA)
  • Conflict Resolution Certificate - Northwind
  • Emergency Preparedness and Response Certificate – Harbor & Co.
  • Occupational Safety and Health Certification (OSHA)
  • Salesforce
  • SHRM Certified Professional (SHRM-CP)
  • CompTIA Security+

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