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Skills

  • Problem resolution
  • Project organization
  • Cooking procedures
  • Food running
  • Cost reduction strategies
  • Guest relations management
  • RFI Scanners
  • Relationship development
  • Business operations
  • Planning and coordination

Work Experiences

  • Achieved a 39% reduction in beverage wastage.
  • Entered requested menu items into the POS terminal and customized orders with substitutions and add-ons.
  • Served water and soft drinks and made specialty drinks, carefully mixing and pouring to ensure that ingredients were balanced and that layering and other visual effects were achieved.
  • Achieved a 19% reduction in overall wait times.
  • Copied, logged, and scanned supporting documents before filing everything in the client's files.
  • Entered data into the Power BI system, including payments, account information, and call logs.
  • Organized food items on serving trays and in carry-out packages in preparation for delivering completed orders to customers.
  • Washed, peeled, cut, and measured the ingredients for the recipe.
  • Program helped me achieve $97,000.
  • Completed opening, closing, and shift change tasks to increase store efficiency.

Summaries

  • Ability to maintain a professional, calm, and efficient demeanor at all times.
  • Motivating leader who has built and managed process teams in the past.
  • Explaining flavor, initiative, and standard aspects of items to promote seasonal and high-priced items is a skill she has honed.
  • Offering 9 years of foodservice experience in method environments.
  • Process, initiative, and program are all available.
  • Scrum Master certified
  • Bar procedures and liquor laws, as well as a recent license in the preparation and sale of alcoholic beverages.
  • Expert in fine dining and cheese, as well as extensive wine knowledge.
  • Cross-functional collaboration and stakeholder engagement are quick and precise when preparing ingredients.
  • Working with stakeholders and corporate teams is a breeze for this strong relationship builder.

Accomplishments

  • Designed and managed daily opening and closing procedures, ensuring all beverage stations were stocked and ready, reducing morning prep time by 18%.
  • Provided detailed sales reports and insights on best-selling beverages to assist upper management in future ordering decisions.
  • Initiated a waste reduction program that decreased beverage ingredient waste by 65%, saving the business approximately 8 dollars per month.
  • Collaborated with team of 4 in the development of initiative.
  • Spearheaded sustainability efforts by reducing single-use beverage container usage by 23% through innovative stations and customer education.
  • Streamlined inventory management by conducting weekly audits, resulting in a 67% reduction in beverage stock discrepancies.
  • Delivered consistent high-quality service within fast-paced environments, resulting in recognition for exceptional customer service by Innovation Award.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Identified opportunities to up-sell seasonal drinks, contributing to a 60% increase in weekly sales during high-traffic periods.
  • Received PMP for mastering advanced food and beverage service standards, improving overall beverage quality and customer satisfaction.

Affiliations

  • National Alcohol Beverage Control Association, Member
  • National Beverage Education Program, Completed Training in 2017
  • Regional Beverage Consultant Network, Affiliate Member
  • Bartenders Guild, Certified Member 2022
  • Global Bartenders Network, Completed Advanced Techniques Certification
  • Restaurant Industry Sustainability Council (RISC), Green Beverage Practices 2024
  • Sync Magazine’s Beverage Professionals Network, Member since 2016
  • American Beverage Institute (ABI), Member since 2023
  • Food & Beverage Risk Management Association, Compliance Lead 2021
  • Beverage Management Society, Austin Chapter, Active Member

Certifications

  • SHRM Senior Certified Professional (SHRM-SCP)
  • Allergen Awareness and Management Certificate by Vantage
  • Certified Food and Beverage Executive (CFBE) by the American Hotel and Lodging Educational Institute (AHLEI)
  • Certified Restaurant Professional (CRP) through National Restaurant Association
  • Cisco Certified Internetwork Expert (CCIE)
  • HACCP Certification (Hazard Analysis Critical Control Point)
  • Customer Service Excellence Certification through standard
  • ServSafe
  • Cisco Certified Network Associate (CCNA)
  • Certified Protection Officer (CPO)

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