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Skills

  • Drug delivery mechanisms
  • Manual and automated medication dispensing
  • Patient education and counseling
  • Report writing
  • Inspection reviews
  • Data analysis
  • Pharmaceutical sales and services
  • Confidentiality and HIPAA
  • Laboratory Practices
  • Drug Formulation and Compounding

Work Experiences

  • Effectively controlled the release of proprietary and confidential information for general client lists.
  • Identified
  • Was in charge of receiving, storing, transferring, and dispensing petroleum fuel products.
  • Used QuickBooks to accurately enter data into a batch ticketing system.
  • Won
  • Ensured
  • Insurance payment denials are corrected by a third party.
  • Daily fuel inspections, including preloading and quality control, were something I helped with.
  • Gave customers clear demonstrations of alarm systems so they could learn how to use each feature.
  • Kept meticulous records of what customers wanted and ordered, which helped to boost profits when they returned at a later date.

Summaries

  • Multi-tasking, self-motivated leader with experience expanding network connections, persuading customers to buy products, implementing pricing models, inventory control and projections, territory development, and uncovering customer needs to deliver solutions.
  • Pragmatic
  • Adaptive quality assurance specialist who uses cutting-edge methods and techniques to boost productivity, customer satisfaction, and profits.
  • A committed, tactical team builder and strategic planner seeking a position in account management or sales with a forward-thinking elevator service and construction firm.
  • Versatile
  • Customer-focused, strategic-thinking salesperson with more than 20 years of experience in developing relationships, cultivating partnerships, retaining top accounts, and expanding profit channels.
  • Collaborate with commercial lenders to achieve sales targets.
  • Fluent in both English and Spanish.
  • I worked on films that screened at Asians on Film Festival, Boston International Film Festival, Tri-Cities Fantastic Fest, and Mile High Horror Film Festival, among others.
  • Determined sales and marketing professional with 3 years of experience in category industry.

Accomplishments

  • Implemented a continuous process improvement methodology that increased prescription filling accuracy by 67%, reducing customer returns.
  • Coordinated with cross-functional teams to enhance customer service policies, leading to a 40% improvement in patient satisfaction scores.
  • Led the implementation of barcoding technology, reducing customer wait times by an average of 17 minutes per transaction.
  • Developed and maintained strong working relationships with suppliers, optimizing drug procurement and reducing backorders by 38%.
  • Managed medication therapy management programs, achieving a 51% reduction in medication-related issues.
  • Reduced medication dispensing errors by 17% through the introduction of a new verification system.
  • Assisted in the successful certification of the pharmacy for Lean, improving compliance with state and federal regulations.
  • Developed a medication waste reduction strategy, saving $12 each year by reviewing and adjusting Power BI inventory.
  • Optimized pharmacy inventory management, increasing stock accuracy by 45% and reducing stockouts by 7 items monthly.
  • Assisted in securing specialty pharmacy accreditation, enabling the expansion of pharmacy services to include high-cost, high-complexity medications.

Affiliations

  • Freemason
  • Advanced Medical Pharmacy Training and Education
  • Pharmacy Technician Certification Board (PTCB)
  • Toastmasters
  • Continuing Pharmacy Education (CPE) Programs in Microsoft Excel
  • College of Pharmacy – Alumni Association
  • International Association of Administrative Professionals
  • National Healthcareer Association (NHA) – Pharmacy Tech Certification
  • American Medical Informatics Association
  • Pharmacy Technician Educators Council (PTEC)

Certifications

  • SHRM Certified Professional (SHRM-CP)
  • Certified Medication Reconciliation Technician (CMRT) - procedure, 2015
  • Specialty Certification in Sterile Compounding - Summit Group, 2024
  • Advanced Certified Pharmacy Technician (CPhT-Adv) - Harbor & Co., 2024
  • Certified Public Accountant (CPA)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Pharmacy Technician Instructor - program, 2020
  • Certified in Workflow Process Efficiency Improvement (WPEI) - Summit Group, 2024
  • Certified Chemotherapy Technician 2018 – process
  • National Healthcareer Association (NHA) Certified Pharmacy Technician (ExCPT) - 2020

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