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Skills

  • Sales expertise
  • Typing speed 14 WPM
  • Flexible
  • Display design
  • Organized
  • Exact Software
  • Excellent time management
  • Standard trend knowledge
  • Employee scheduling
  • Perfect attendance record

Work Experiences

  • Assisted in developing incentive programs that motivated team members, improving team-wide sales performance by 40%
  • Achieved a 11-unit increase in premium Power BI sales.
  • Provided exceptional customer service and drove retention by communicating accurate information about promotions, customer programs, and products.
  • Achieved 'Top Salesperson' designation for 2016.
  • Achieved an initial sales lift of 49% in the first month.
  • Used needs-assessment tools to figure out what services and products people wanted.
  • Increased the team's revenue totals by bringing in more than $3 in personal the past year sales.
  • Applied deep industry knowledge to offer tailored solutions, resulting in a 9-unit increase in premium SAP sales.
  • Was in charge of overseeing deposits, processing financial transactions, and keeping track of inventory.
  • Achieved 10% growth in sales.

Summaries

  • Highly capable of stepping in and working in a variety of departments to provide excellent customer service.
  • Capable of conducting in-season and post-season analysis to identify sales growth opportunities.
  • To increase customer satisfaction, provide exceptional customer service and product knowledge.
  • Power BI and Adobe Creative Suite are two of my strongest skills.
  • Allows for a flexible schedule during peak season hours.
  • Professional with process improvement and cross-functional collaboration abilities who is dependable and attentive.
  • 12 years of experience in initiative environments as a skilled Retail Sales professional.
  • Dedicated to exceeding sales targets.
  • Experienced retail management professional with a track record of building and motivating teams to achieve and exceed sales, service, and performance goals.
  • Supporting staff in handling service issues and customer communications in order to maintain service standards.

Accomplishments

  • Enhanced in-store signage with product highlights, driving awareness and a 29% increase in featured item sales.
  • Increased sales 6% over several months.
  • Achieved a Lean in sales techniques that led to improved customer engagement and a 75% conversion rate boost.
  • Reduced overhead costs by 21% through efficient scheduling and inventory control.
  • Drove marketing of loyalty program in-store, growing customer database by 15 members over 18 months.
  • Used data analytics to monitor customer preferences and adjust merchandise displays, increasing impulse purchases by 81%.
  • Collaborated with team of 14 in the development of process.
  • Individual sales always maintained within top 12% of team for 4 months.
  • Handled and resolved customer complaints within an average of 16 hours/days, improving overall customer commitment.
  • Spearheaded a customer retention strategy resulting in a 23% increase in repeat transactions over one year.

Affiliations

  • Active contributor to Retail Customer Insights Forum (RCIF)
  • Member of the Retail Excellence Collective
  • Association for Supply Chain Management (APICS)
  • National Retail Federation (NRF) Member
  • Society of Human Resource Management
  • Certified Retail Sales Leader (CRSL) through the Institute of Sales Management
  • National Association of Social Workers
  • Society of Women Engineers
  • International Council of Nurses
  • American Society of Safety Professionals

Certifications

  • Certified Professional Salesperson (SCPS)
  • Google Certified Professional Cloud Architect
  • Point of Sale (POS) System Certification, Asana
  • Certified Sales Executive (CSE)
  • Certified Visual Merchandising Specialist - Cedar Works
  • Certified Retail Sales Associate (CRSA), Retail Management Institute
  • Certified Product Specialist, Salesforce
  • Certified Professional in Customer Success (CPCS), Customer Success Association
  • Association for Project Management (APM)
  • First Aid/CPR Certified

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