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Skills

  • Relationship development
  • Diagnostic tool proficiency
  • Estimating repair timelines
  • Electrical fault resolution
  • Increased shop efficiency
  • Safety awareness
  • Communications
  • Estimate preparation
  • Team management
  • Customer transparency in repair quotes

Work Experiences

  • Transported Microsoft Excel to two years customer locations.
  • Achieved a customer satisfaction rate of 74%.
  • Answered 13 calls per the past year to help customers with their questions and concerns.
  • Collaborated with the service advisors to provide customers with accurate quotes and repair timelines, improving transparency and repeat business by 37%.
  • Conducted detailed inspections and excessive-wear tests on 5 Ford commercial vehicles, preventing accidents and saving the company 12 in repair costs.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Achieved Employee of the Year for exceptional customer service by resolving 11 complex service issues in 2020.
  • Looked for industry trends on social media and through online sources.
  • Conducted detailed inspections on 15 Ford commercial vehicles.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.

Summaries

  • Achieved President's Club for excellence in customer service.
  • Consistently deliver accurate diagnostics for complex electrical systems.
  • Achieved a 37% reduction in repair time per vehicle.
  • Within Miscellaneous, senior Ford Technician and outstanding performer in budget management and strategic planning.
  • Automotive expert with extensive experience working on initiative and standard vehicles.
  • Completed Scrum Master-level repairs meeting Ford's quality standards.
  • Achieved a 47% satisfaction rate.
  • Boosted overall shop performance by 21% %.
  • Adaptive Ford Technician.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.

Accomplishments

  • Effectively documented all repair work and part replacements using Ford-specific service logs, ensuring compliance with Ford warranty policies.
  • Monitored and ensured compliance with Ford’s safety and service documentation, reducing liability risks by 57%.
  • Earned recognition as the top technician in terms of solved troubleshooting cases, resolving 13 complex issues within several months.
  • Mentored new technicians in Ford-specific repair protocols, which led to a 67% improvement in team competency within 17 months.
  • Re-engineered the customer check-in process for vehicle maintenance services, resulting in a 13-minute reduction in total waiting time.
  • Diagnosed and repaired 4 vehicles per week, boosting shop efficiency by 21%.
  • Improved shop safety and efficiency, resulting in zero workplace incidents and a 70% drop in repair errors over three years.
  • Led state inspection preparation for 18 vehicles, achieving a 72% pass rate on first inspection.
  • Effectively managed a workload of 5 vehicle diagnostics and repairs per one year, maintaining a 15% customer satisfaction rating.
  • Enhanced customer loyalty through effective vehicle servicing, contributing to a 22% increase in repeat business.

Affiliations

  • International Council of Nurses
  • National Institute for Automotive Service Excellence (ASE) Certifications
  • Graduated from a Vocational Technical Institution with focus on Automotive Technologies
  • Ford Customer Satisfaction Program (CSP) Certification
  • Ford Automotive Student Service Educational Training (ASSET) Program
  • Certified Diesel Engine Specialist Training 2019
  • EV Technician Certification Program
  • Chamber of Commerce Automotive Sector Group
  • Automotive Research Association of America (ARAA)
  • Lions Club

Certifications

  • Google Certified Professional Cloud Architect
  • Ford Powertrain Specialist
  • CompTIA A+ Technician
  • Ford Senior Master Technician Certification
  • ServSafe
  • Hybrid & Electric Vehicle Safety Certification
  • SHRM Certified Professional (SHRM-CP)
  • Cisco Certified Network Associate (CCNA)
  • Ford Automatic Transmission Technician Certification
  • Ford Maintenance & Light Repair Technician Certification

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