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Skills

  • Software Engineering
  • Continuous process improvement
  • Task prioritization
  • ATM
  • TOS
  • Storyboarding
  • Software lifecycles
  • Technical help desk experience
  • Financial modeling
  • Web development tools

Work Experiences

  • Drafted legal documents, such as letters and contracts, and forwarded them to the appropriate departments or people.
  • Advised clients on best practices.
  • Kept track of network performance and generated statistical reports for both current and historical measurements.
  • Achieved a 49% increase in customer retention.
  • Identified and resolved UNIX and Windows processing issues, as well as implemented solutions to improve company efficiency.
  • Reorganized the office and improved inter-departmental communication and data sharing.
  • Achieved a 2018-end client satisfaction score of 84%.
  • Achieved results over several months.
  • Kept track of reports and analyzed them to see where improvements could be made.
  • Suggested technical feasibility solutions for new functional designs and options for improving technical object performance.

Summaries

  • Excellent understanding of current business trends.
  • Committed to resolving issues and ensuring that metrics and reports are accurate.
  • For Computers Software sector businesses, forward-thinking Operations Specialist with 11 years of experience in strategic planning.
  • Looking to apply my 4 years of Computers Software experience to a challenging new position with room for growth.
  • Recognized on a regular basis for outstanding performance and contributions to the Computers Software industry's success.
  • Dedicated to improving cost, process, and resource efficiency.
  • With a growth-oriented operation, I'm pursuing new professional challenges.
  • Process and technical solutions are something I'm familiar with.
  • Clear understanding of project management and stakeholder engagement as well as project management training.
  • System Research Associate who is well-versed in quality assurance and has worked in Computers Software.

Accomplishments

  • Network Security: Updated network systems to support confidential company operations and eliminate hacking.
  • System Integration: Aligned office departments and increased inter-department communication and data sharing.
  • Metric Increased company productivity by 14% through client product over shipment prevention by implementing bar-coding and RF equipment for system software administration.
  • Advised leadership on best practices for procurement solutions that improved vendor negotiation outcomes, saving $14 over a one year.
  • Analysis and Development: Resolved core issues through the redesign of the broker data model, data house-holding processes and daily round-trip database synchronization. Set new standards for virtually 100% code coverage, while piloting Oracle Designer.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Collaborated with category on data migration for Lakeside Partners that reduced project downtime by 85% through strategic planning and incremental implementations.
  • Process Improvement: Collaborated with program to ensure smooth work flow and efficient organization operations.
  • Led a cross-departmental initiative to streamline operational processes, saving over $5 in unnecessary expenditures over a two years.
  • Procedure Designed IT support strategy that clearly defined workflow between external clients, application teams, and infrastructure team.

Affiliations

  • International Institute of Business Analysis (IIBA)
  • Freemason
  • Harvard Business Review Advisory Council
  • Institute of Management Consultants USA (IMC USA)
  • Toastmasters
  • American Marketing Association
  • International Association of Administrative Professionals
  • International Consulting Roundtable
  • International Council of Nurses
  • Business Improvement & Finance Professionals Association

Certifications

  • Certified ScrumMaster
  • AP (Systems Applications and Products)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Professional in Agile Analysis (IIBA-AAC) - method
  • CCSP Network Security
  • Microsoft Certified Professional (MCP)
  • Salesforce
  • VMware
  • CompTIA A+ Technician
  • Certified Public Accountant

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