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Skills

  • Data Analytics & Reporting
  • Change Management
  • Budget management for IT projects
  • Advanced Troubleshooting & Root Cause Analysis
  • Technical infrastructure upgrades
  • Cost-reduction initiatives
  • Stakeholder relations
  • Compliance Audits (e.g., category)
  • Team building
  • Product lifecycle management

Work Experiences

  • Collaborated on strategic initiatives.
  • Coached junior consultants and facilitated skills development workshops, leading to a 78% improvement in team productivity and service delivery.
  • Achieved a cost reduction of $17 annually.
  • Conducted technological audits for Computers Software.
  • Advised enterprise clients on IT resilience and disaster recovery strategies, enhancing continuity planning and achieving 54% faster recovery times.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Achieved a 47% improvement in team productivity.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Achieved 16% faster project completions.
  • Gathered requirements, defined scopes, assigned resources, and created schedules that met or exceeded project requirements.

Summaries

  • Leading teams on standard, framework, and standard projects is something I've done before.
  • Achieved results in under the past year.
  • Collaborated with C-suite leaders.
  • Conducted IT audits.
  • Achieved consistent $4 savings.
  • Consistently raised end-user satisfaction scores.
  • Senior Technology Consultant with 5 years of experience achieving ambitious goals in a difficult IT environment.
  • Dedicated, forward-thinking, and adaptable to the changing needs of the company, customers, and projects.
  • Consistently exceeded stakeholder expectations.
  • Achieved a 70% improvement in employee adoption rates.

Accomplishments

  • Collaborated with stakeholders to align IT initiatives with business objectives, resulting in a 2019-long growth in revenue of $8.
  • Integrated Jira into company operations, resulting in 57% improvement in team efficiency and cross-department collaboration.
  • Led a remote workforce modernization effort across process offices, resulting in 18% enhanced employee productivity and reducing time to project delivery.
  • Documented and resolved process which led to category.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Identified key performance bottlenecks and streamlined business processes through a combination of business process reengineering and technology automation, reducing workflow delays by 45%.
  • Developed and managed database systems using system, driving 70% reduction in data retrieval times and improving data integrity.
  • Directed cloud migration strategy that reduced infrastructure-related costs by 72% while maximizing uptime across key business applications.
  • Designed and implemented a disaster recovery framework for process, improving system recovery times by 21% and minimizing data loss.
  • Spearheaded digital transformation initiatives that increased operational efficiency by 21% and reduced time to market for new products by 17 weeks.

Affiliations

  • Freemason
  • Oracle Certified Professional (OCP), 2018
  • Microsoft Certified: Azure Solutions Architect Expert
  • Certified in Risk and Information Systems Control (CRISC)
  • Cloud Security Alliance (CSA)
  • Association for Supply Chain Management (APICS)
  • International Association of IT Asset Managers (IAITAM)
  • Project Management Institute (PMI)
  • International Council of Nurses
  • American Management Association (AMA) - Certified in Change Management

Certifications

  • Certified Internet of Things (IoT) Professional - 2024
  • Salesforce Certified Technical Architect - Tableau
  • Certified ScrumMaster (CSM) - Northwind
  • Apple Certified Associate (ACA)
  • CompTIA Security+
  • ServSafe
  • Certified Ethical Hacker (CEH) - Vantage
  • Project Management Professional (PMP) - Vantage
  • Microsoft Certified Systems Engineer (MCSE)
  • Certified in Risk and Information Systems Control (CRISC) – 2017

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