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Skills

  • Excellent verbal and written communication
  • Employee relations
  • Personable
  • Bilingual in French
  • Payroll and budgeting
  • Superior organization ability
  • Front end merchandising
  • Bookkeeping
  • Presentation design
  • Cash register familiarity

Work Experiences

  • Provided expert clerical support by handling a wide range of routine and special requests efficiently.
  • Provided positive reinforcement while advising and training new employees on job tasks.
  • Organized physical files and digitized records so that authorized team members could update and retrieve them quickly.
  • Organized corporate and office conferences for company employees and guests.
  • Drew customers in by offering to assist them in locating needed items.
  • Was in charge of the office inventory, which included ordering and requisitions, stocking, and receiving shipments.
  • Supervised and guided new employees, and I responded quickly to questions, which improved understanding of job responsibilities on stakeholder engagement and quality assurance.
  • Achieved results in three years.
  • Was in charge of the supervisor's schedule and appointments, as well as streamlining the scheduling process.
  • Was in charge of client and personnel appointment scheduling and itinerary coordination.

Summaries

  • Friendly and dependable customer service representative with experience meeting sales targets in high-end merchandise settings.
  • Recruiting established talent in client relations and quality assurance for Front End Coordinator.
  • Front End Coordinator is a multi-talented Front End Coordinator who is consistently rewarded for planning and operational improvements.
  • Strengths in budget management and project management backed up by Retail training.
  • Capable of achieving sales goals as part of a team.
  • An outgoing individual who is known for providing excellent customer service and support.
  • With an organized approach and strong multitasking abilities, dedicated to maximizing customer satisfaction and exceeding business objectives.
  • Adaptable person with project management and process improvement abilities.
  • Ability to communicate account compliance requirements to sales and shipping departments.
  • In a 100% commission sales environment, Front End Coordinator was extremely successful in meeting daily, weekly, and monthly sales goals.

Accomplishments

  • Recorded
  • Collaborated with team of 4 in the development of category.
  • Solved
  • Proposed
  • Routinely helped as many as 12 customers each day in a high-volume retail outlet.
  • Developed
  • Design: Responsible for creative design for prominent procedure.
  • Contributed to a 3% drop in shoplifting through increased awareness and intervention measures.
  • Created
  • Marketing: Implemented marketing strategies which resulted in process growth of customer base.

Affiliations

  • HTML5 Developers Association
  • International Council of Nurses
  • Google Developer Group (GDG)
  • American Society of Safety Professionals
  • International Association of Administrative Professionals
  • Node.js Foundation
  • Society of Digital Agencies (SoDA)
  • Association for Computing Machinery (ACM)
  • Toastmasters
  • GitHub Professional Network

Certifications

  • User Engagement and Analytics Certification - SAP
  • App Design and Prototyping Certification with Figma - Beacon Labs
  • CSS Grid & Flexbox Mastery Certificate - Brightline
  • User Experience (UX) Certificate - Nielsen Norman Group
  • Certified Business Analysis Professional (CBAP)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Responsive Web Design Certification - freeCodeCamp
  • First Aid/CPR Certified
  • Certified Professional in Accessibility Core Competencies (CPACC) - IAAP
  • Certified Full Stack Web Developer - Adobe Creative Suite

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