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Skills

  • Methodology implementation
  • Document scanning
  • Customer service
  • Risk management processes and analysis
  • Process improvement
  • Team Leadership
  • Metric equipment
  • Operational improvement
  • Cross-departmental collaboration
  • Regulatory compliance

Work Experiences

  • Assumed leadership roles in emergency situations.
  • Created boardroom and courtroom multimedia presentations that included video and text-synced depositions for better understanding.
  • Achieved sustained engagement of 34% over 13 months.
  • Oversaw the delivery of framework project by process team, which resulted in category.
  • Solved category issues, improved operations, and provided excellent customer service.
  • Looked for industry trends on social media and through online sources.
  • Was able to effectively respond to customer requests via phone and email, as well as answer questions and inquiries.
  • Entered data into the Salesforce system, including payments, account information, and call logs.
  • Started two key partnerships that resulted in a 54% increase in revenue.
  • Collaborated with medical and paramedical professionals to provide relevant information and develop and implement treatment plans for the patients.

Summaries

  • Recognized on a regular basis for outstanding performance and contributions to the Healthcare industry's success.
  • Addressed unique patient needs.
  • Initiative are well-understood.
  • Costs were consistently reduced while profits were increased.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Addressed and resolved patient flow disruptions.
  • Working with Agile and Scrum methodologies to meet project milestones within specified timeframes is a strong suit.
  • Adhered rigorously to physician directives.
  • Collaborated with physicians, nurses, and pharmacists.
  • With clients and families from various backgrounds, providing excellent counseling, rapport-building, and communication skills.

Accomplishments

  • Led triage of patient concerns in coordination with clinical staff, reducing emergency room visits by 16% and enhancing resource management.
  • Administered medications including IVs and injections as per physician orders, leading to a 27% improvement in overall treatment efficacy.
  • Developed personalized care plans for diverse patient needs, contributing to 15 successful patient recoveries.
  • Recommended adjustments to care management plans based on patient progress, helping reduce readmissions by 18% over several months.
  • Delivered patient-centered care adhering strictly to method, contributing to zero adverse incidents and a 67% patient compliance rate.
  • Worked collaboratively with social workers and therapists to integrate holistic care solutions, leading to improved patient recovery by 44%.
  • Reduced patient anxiety pre-procedure by implementing relaxation techniques and clear communication, increasing patient satisfaction by 18%.
  • Maintained accurate and confidential patient records in compliance with JCAHO standards, improving audit readiness by 68%.
  • Assisted with post-procedure care and education, ensuring a 78% reduction in follow-up complications by adhering to patient aftercare protocols.
  • Monitored patient vitals and critical signs, resulting in early identification of metric, improving intervention success rates by 63%.

Affiliations

  • American Association of Medical Assistants (AAMA)
  • Healthcare Financial Management Association (HFMA) - Affiliate
  • Healthcare Information and Management Systems Society (HIMSS)
  • Society of Women Engineers
  • American Society of Safety Professionals
  • National Patient Advocate Foundation (NPAF)
  • Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) Committee
  • Mentor for Junior Staff Development - Ironclad Systems
  • Professional Association of Healthcare Office Management (PAHCOM)
  • Certified Patient Care Technician (CPCT/A) through program

Certifications

  • Infectious Diseases in Vulnerable Populations – standard 2018
  • Certified Patient Care Technician (CPCT/A) - National Healthcareer Association (NHA)
  • Chronic Care Professional (CCP) – Vantage
  • Certified Protection Officer (CPO)
  • Certified Public Accountant (CPA)
  • Registered Behavioral Technician (RBT) – Behavior Analyst Certification Board
  • Certified Phlebotomy Technician (CPT) Cedar Works
  • Certified Professional in Patient Safety (CPPS) - Certification Board for Professionals in Patient Safety
  • Cisco Certified Network Associate (CCNA)
  • Certified Business Analysis Professional (CBAP)

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