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Skills

  • Invoice generation
  • Communications
  • Supervision
  • RFI Scanners
  • AI-driven sourcing tools integration
  • Merchandising proficiency
  • Customer service
  • Project organization
  • Compliance with labor laws and regulations
  • Process improvement

Work Experiences

  • Achieved 53% more participation in annual engagement surveys.
  • Helped customers by locating standard items they needed and checking inventory for items in other locations.
  • Worked with others to brainstorm new process possibilities.
  • Site evaluations, customer surveys, and team audits were all things I did.
  • Achieved results over two assessment cycles.
  • Assisted every customer from the moment they walked into the store, through merchandise selection and purchase completion.
  • Championed diversity and inclusion initiatives.
  • Provided excellent service and attention when dealing with customers face-to-face or over the phone.
  • Achieved results within 2015.
  • Answered 12 phone calls per several months to assist customers.

Summaries

  • Communicative and team-oriented, with Tableau expertise.
  • Budget management in standard settings and performance reporting in workflow optimization settings.
  • Strategic planning Committed to identifying and leveraging opportunities for growth, with a proven ability to build effective teams.
  • Active leader with excellent communication and collaboration skills.
  • CPA certified
  • Adaptable and motivated, with a strong work ethic and the ability to thrive in either a team-based or individually motivated environment.
  • Sales Assistant with extensive experience in store opening and closing procedures, as well as money handling and merchandising.
  • Expert in method with a strong aptitude for automated and optimized.
  • Framework and program have a proven track record.
  • Collaborative, hardworking, and effective at prioritizing and managing multiple tasks at the same time.

Accomplishments

  • Minimized workers’ compensation incidents by integrating employee-led safety committees and ergonomic assessments company-wide, resulting in a 35% reduction in claims.
  • Streamlined visa and work permit processes for foreign workers, successfully transitioning 11 individuals and reducing international onboarding times by 38%.
  • Introduced leadership feedback loops that improved managerial performance evaluations by 41% based on team satisfaction surveys.
  • Successfully managed HR strategies during an M&A process, leading to the seamless transition of 12 employees across 2 locations, minimizing disruptions in daily operations.
  • Developed career progression frameworks across functional areas, increasing internal mobility by 29% and reducing external hiring needs.
  • Implemented a leader development program to enhance talent pipeline, resulting in 8 internal promotions within the past year and reducing external hiring costs by 26%.
  • Negotiated third-party health and wellness programs for employees, achieving 63% engagement and participation within one year.
  • Redesigned employee exit processes, identifying top drivers of churn and reducing turnover by 79% within 18 months.
  • Enhanced training workshops for new managers, improving their leadership scores by 41% in employee feedback reports over three years.
  • Increased recruiting efforts, filling 8 positions in 6 months by leveraging data-driven recruiting platforms and referral programs.

Affiliations

  • Active participant in the Human Capital Institute (HCI), earning certifications in Performance Management
  • Contributor to Open Sourced Workplace, offering expertise and leadership regarding hybrid office models and employee engagement
  • Affiliated with WorldatWork, gaining advanced knowledge in employee compensation structures
  • Active panel member of the Best Places to Work Committee in Boston, driving initiatives to enhance employee satisfaction
  • Volunteer leader for a Diversity, Equity, and Inclusion Taskforce in 2016, focused on enhancing workplace inclusivity strategies
  • National human resources chapter chair for the Association for Talent Development (ATD), building cross-functional opportunities for talent growth
  • Member of the National Association for Employee Recognition (NAER), participating in best practices for fostering employee engagement
  • Certified Change Management Practitioner via Prosci, specialization obtained in 2015
  • Keynote speaker and representative at the Global Talent Summit in 2023, addressing talent retention strategies
  • Certified Professional in Human Resources (PHR) through the HR Certification Institute, obtained 2016

Certifications

  • Succession Planning Certification - Meridian
  • Diversity, Equity, and Inclusion Certificate - Ironclad Systems
  • Certified Diversity Executive (CDE) - Institute for Diversity Certification
  • Employee Engagement Specialist Certification - Ironclad Systems
  • Project Management Professional (PMP)
  • Advanced Labor Relations Certification - metric
  • Cisco Certified Network Associate (CCNA)
  • Human Capital Strategist (HCS), HCI Certification
  • SHRM Certified Professional (SHRM-CP) - Meridian
  • Certified Executive Coach (CEC) - Beacon Labs

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