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Skills

  • Process improvement
  • MS Office
  • Windows XP/Vista
  • Change Management and Policy Rollout
  • Cross-functional team leadership
  • Hardware diagnosis
  • Equipment repair
  • Business operations
  • First Aid/CPR
  • Troubleshooting and problem resolution

Work Experiences

  • Defined technical roadmaps.
  • Collaborated with cross-functional teams to implement cybersecurity measures, leading to a 51% reduction in security incidents over 3 months.
  • Defined and enforced data governance protocols ensuring compliance with metric, leading to a successful passing of initiative audit without any compliance issues.
  • Decreased manual effort by 33%.
  • Examined the current hardware and software and suggested changes to improve system performance.
  • Kept track of IT supplies inventory by checking levels on a the past year basis.
  • Consistently responded to customer service emails within the standard window for optimal response.
  • Used specialized software to remove malware and viruses from laptops and desktop computers.
  • Championed the adoption of Power BI.
  • Achieved annual cost savings of $17.

Summaries

  • Miscellaneous student seeking hands-on experience through an internship in budget management.
  • Good troubleshooting, diagnostic, and repair skills, as well as a systematic approach and strong attention to detail.
  • Working with stakeholders and corporate teams is a breeze for this strong relationship builder.
  • Adaptable and motivated, with a strong work ethic and the ability to thrive in either a team-based or individually motivated environment.
  • With hands-on experience, eager to learn new skills and advance knowledge.
  • Ability to recognize category issues and integrate program solutions to achieve system.
  • Lead Technical Specialist is a hardworking and dependable Lead Technical Specialist who excels at data analysis and project management.
  • Active leader with excellent communication and collaboration skills.
  • Lead Technical Specialist and team leader with 7 years of experience in initiative settings.
  • Strategic thinker with expertise in performance reporting.

Accomplishments

  • Automated security protocol testing as part of the CI/CD pipeline, ensuring consistent adherence to SLAs and eliminating manual security violations by 69%.
  • Implemented vendor management best practices, renegotiated SLAs, and generated annual savings of $12 for IT infrastructure services.
  • Initiated cloud infrastructure cost optimization using program, reducing monthly cloud expenses by $7 in the first 18 months.
  • Collaborated with cross-functional teams on the development of an enterprise application performance monitoring system, resulting in a 47% reduction in performance-related downtime.
  • Led the migration from on-premises infrastructure to category, improving team collaboration and achieving an 17% cost reduction in operational expenses.
  • Achieved CPA to improve the organization's security posture and align IT processes with industry-leading practices, e.g., system, leading to process.
  • Designed and deployed a secure VPN solution that facilitated confidential, remote access for 5 employees during procedure, resulting in metric.
  • Designed a disaster recovery plan, involving a multi-step backup protocol and real-time failover strategies, resulting in a 26% reduction in data recovery time.
  • Collaborated with security and compliance teams to ensure that new systems and software met program, eliminating risks of fines or penalties related to non-compliance.
  • Introduced a predictive maintenance system using initiative, increasing system reliability by 42% while reducing unplanned downtime by system.

Affiliations

  • Contributor to TechConnex IT Peer Group, collaborating on industry challenges aligned with technical leadership, cloud, and automation strategies.
  • Completed advanced Automation Anywhere training (RPA specialization), deepening expertise in Robotic Process Automation (RPA) integrations.
  • Certified under the Certified Information Systems Security Professional (CISSP) program, maintaining membership for continued security protocol education.
  • Certified member of the Certified Ethical Hacker (CEH) program administered by EC-Council, ensuring comprehensive defense mechanisms in IT security policies.
  • Fellow of the International Society for Automation (ISA), advancing knowledge in IT process automation and workflow optimization.
  • Member of InfraGuard, bolstering knowledge of security protocols and infrastructure protection in partnership with U.S. law enforcement and private sectors.
  • Continuous contributor to DevOps Institute, participating in collaborative environments focused on automation tools and efficiencies.
  • Certified participant in Oracle Cloud Data Management solution courses, maintaining ongoing updates in enterprise cloud technologies.
  • Member of the Institute for Electrical and Electronics Engineers (IEEE), contributing to research on emerging technologies in the IT field such as AI and cloud computing.
  • Obtained the VMware Certified Professional – Data Center Virtualization Program (VCP-DCV), influencing large-scale cloud infrastructure solutions.

Certifications

  • Microsoft Certified: Azure Security Engineer Associate
  • Microsoft Certified Systems Engineer (MCSE)
  • Project Management Professional (PMP)
  • Salesforce
  • Kubernetes Certified Application Developer (KCNA)
  • Certified Business Analysis Professional (CBAP)
  • Certified Information Security Manager (CISM)
  • CompTIA Security+
  • Certified Ethical Hacker (CEH)
  • Certified Cloud Security Professional (CCSP)

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