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Skills

  • Process optimization
  • Revenue generation
  • Change management in financial processes
  • Stakeholder engagement
  • Operational improvement
  • Organization
  • Business case development for credit approvals
  • First Aid/CPR
  • Credit Risk Mitigation Strategies
  • Project organization

Work Experiences

  • Achieved results in 2016.
  • Hired, trained, and mentored 5 employees after recruiting, interviewing, and hiring them. I also implemented a mentoring program to encourage positive feedback and engagement.
  • Used strategic risk management techniques to safeguard company assets.
  • Improved customer retention by 11% by resolving escalated customer issues.
  • Authored comprehensive credit reports for senior management.
  • Analyzed 14+ credit applications monthly.
  • Achieved results within one year.
  • Decreased errors by 19%.
  • Compared framework applications to outline specifications in order to approve, reject, or suggest changes to files.
  • Submitted loan applications to the loan underwriter for review and approval.

Summaries

  • Achieved 60% faster approval times.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • To meet and exceed business financial goals, successfully optimizes frameworks and cultivates cohesive teams.
  • Department Administrator, Credit Policy who has managed multimillion-dollar business operations for 6 years.
  • Addressed 10 audit points.
  • Adept at analyzing 18+ credit applications monthly.
  • Achieved 56% increase in approval rates.
  • Clear understanding of team leadership and performance reporting as well as team leadership training.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Adept at analyzing 6+ credit applications monthly, proficient at ensuring regulatory compliance and identifying improvement opportunities.

Accomplishments

  • Spearheaded cross-functional projects with legal, risk management, and sales teams, resulting in policy improvements that contributed to a $75,000 increase in savings within 18 months.
  • Successfully established interdepartmental communication channels to streamline the approval process, resulting in a 30% higher first-pass yield rate.
  • Contributed to the overall department objectives by developing metrics that improved decision-making efficiency by 26%.
  • Automated credit review procedures using HubSpot, reducing manual errors by 51% and improving consistency in credit decisions.
  • Generated monthly credit risk reports, leading to a 61% improvement in risk mitigation strategies over several months.
  • Negotiated with external vendors to introduce a new credit policy management tool, reducing system costs by 71% annually.
  • Launched a customized credit scoring system for underserved markets, increasing customer satisfaction by 33%.
  • Boosted client onboarding rate by developing targeted credit strategies for specific market segments, increasing approvals by 36%.
  • Led the creation of a comprehensive credit review process, decreasing review time by 68% and improving approval accuracy by 24%.
  • Worked closely with cross-functional teams to resolve conflict related to credit disputes, leading to a 25% improvement in conflict resolution speed.

Affiliations

  • Lions Club
  • Association for Supply Chain Management (APICS)
  • National Association of Social Workers
  • Risk Management Association (RMA)
  • National Association of College and University Business Officers (NACUBO)
  • Jaycees
  • Toastmasters
  • American Finance Association (AFA)
  • International Association of Financial Executives Institutes (IAFEI)
  • National Association of Federal Credit Unions (NAFCU)

Certifications

  • SHRM Senior Certified Professional (SHRM-SCP)
  • Professional Risk Manager (PRM) - Professional Risk Managers International Association (PRMIA)
  • Certificate in Credit Analysis – Ironclad Systems
  • Lean Six Sigma Certification (Green/Black Belt) – Lakeside Partners
  • Banking Compliance Professional Certificate (BCPC) – category
  • Certified Risk Management Professional (CRMP) - Vantage
  • Anti-Money Laundering Certified Associate (AMLCA) – Lakeside Partners
  • Certified Public Accountant
  • Chartered Financial Analyst (CFA) – category
  • Certified Credit Executive (CCE) – category

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