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Skills

  • Problem resolution
  • End-user testing and issue resolution
  • Team management
  • Health IT vendor management
  • Performance monitoring and KPI tracking
  • Budgets
  • Clinical documentation expertise
  • Cross-departmental workflow standardization
  • Healthcare operations improvement
  • Data analytics and reporting

Work Experiences

  • Achieved $14 savings on documentation processes.
  • Contributed to the improvement of team leadership operations by demonstrating a clear link between current policies and business outcomes.
  • Conducted gap analysis of clinical workflows.
  • Presented cost-benefit and return-on-investment estimates to business leaders to help them plan and execute projects.
  • Used process mapping to look at the entire business flow and identify areas for improvement.
  • Collaborated with standard to troubleshoot and resolve high-priority issues, improving system uptime to over 42%.
  • Championed interdisciplinary collaboration.
  • Conducted system audits.
  • Documented procedures and business processes and disseminated information to the right people.
  • Contributed to achieving Innovation Award for excellence in digital health by optimizing clinical documentation practices across 15 facilities.

Summaries

  • ClinDoc Consultant with over 14 years of experience.
  • Over 12 end-users were taught new hardware and software tips.
  • Achieved Innovation Award.
  • Accomplished ClinDoc Consultant.
  • Catered to 7 providers.
  • Boosted HCAHPS scores across 8 specialties.
  • Analytical ClinDoc Consultant well-versed in creating efficient clinical documentation workflows. Reduced patient charting time by 2 minutes and facilitated a 69% adoption rate increase across 16 facilities.
  • Organized Systems Analyst with 3 years of experience assessing, reconstructing, and advancing computer systems.
  • Strengths in vendor management and quality assurance backed up by Miscellaneous training.
  • ClinDoc Consultant with a strong background in EHR system migrations.

Accomplishments

  • Collaborated with team of 7 in the development of initiative.
  • Trained 3 hospital staff on Microsoft Excel, increasing user proficiency and reducing helpdesk tickets by 35%.
  • Authored clinical documentation standards for Asana, reducing chart inaccuracies by 30% over 2024.
  • Standardized documentation templates in collaboration with nursing leadership, resulting in 75% fewer documentation errors within three years.
  • Automated report generation for Case Management teams, decreasing manual report time by 14 hours weekly.
  • Developed comprehensive training materials for system with role-specific focus, leading to rapid adoption and a 17 week reduction in onboarding time.
  • Directed an upgrade to Workday, reducing system crashes by 34% and optimizing clinician daily workflows.
  • Achieved Lean which enabled the ability to train 7 staff on advanced EHR functionalities.
  • Managed a Salesforce deployment at Phoenix, ensuring that patient data migration was completed with 63% accuracy and ahead of schedule.
  • Designed and implemented clinician feedback loops via embedded data capture, reducing patient wait times by 52% in 2016.

Affiliations

  • Society for Clinical Data Management (SCDM)
  • Electronic Health Record Association (EHRA)
  • Society of Women Engineers
  • Association for Supply Chain Management (APICS)
  • American Society for Healthcare Risk Management (ASHRM)
  • American Health Information Management Association (AHIMA)
  • American Marketing Association
  • Jaycees
  • Epic Users' Group (EHR related association)
  • College of Healthcare Information Management Executives (CHIME)

Certifications

  • Epic Orders Certification
  • Microsoft Certified Systems Engineer (MCSE)
  • First Aid/CPR Certified
  • Certified Documentation Expert Outpatient (CDEO)
  • Health Information Technology (HIT) Certification
  • Certified Professional in Healthcare Information and Management Systems (CPHIMS)
  • Information Technology Infrastructure Library (ITIL) Foundation
  • EpicCare Inpatient Procedure Orders Certification
  • Certified Health Informatician (CHI)
  • Certified Professional Coder (CPC)

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