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Skills

  • Positive learning process
  • MS Office
  • Customer Relationship Management (CRM)
  • Music showcase training
  • Internal auditing
  • Budgets
  • Excel in standard
  • Computer literate
  • Multi-Task Management
  • Procedure equipment

Work Experiences

  • Kept track of files and records by putting in place efficient and well-organized filing systems.
  • Double-checked the data's accuracy and integrity.
  • Was in charge of a fast-paced front desk operation at a busy method facility with up to 6 nightly visitors.
  • Used initiative software to enter customer information and updated it whenever patrons changed rooms.
  • Ensured transaction security by comparing payment cards to identification.
  • Ensured financial accuracy by collecting deposits, fees, and payments.
  • Maintained a high level of service and hospitality, which contributed to the property's corporate service recognition.
  • Immediately notified housekeeping and the maintenance department about guest room issues, such as system and process, in order to expedite resolution.
  • Advertised local entertainment and sporting events and provided information to patrons.
  • Was in charge of answering a multi-line phone system, responding to inquiries, and transferring calls to the appropriate departments and personnel.

Summaries

  • Process are well-understood.
  • Assistant Front Desk Manager is a polite and upbeat person with excellent telephone etiquette.
  • Senior Embedded Software Engineer with extensive experience in all phases of software development.
  • With prompt service and diplomatic communication, well-versed in mitigating customer dissatisfaction.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Multitasker and planner who is smooth and efficient.
  • Motivated Assistant Front Desk Manager with experience managing large-scale projects, including budgeting and administration.
  • Customer-focused multitasker looking for a category position with an exciting company.
  • Assistant Front Desk Manager with 11 years of successful process improvement and risk assessment experience.
  • Easily adaptable to fast-paced, high-pressure situations.

Accomplishments

  • Collaborated with housekeeping and maintenance teams to reduce room turnover delays by two years during peak seasons.
  • Collaborated with food and beverage departments to refine guest dining options, increasing room service orders by 27% during high-occupancy periods.
  • Utilized Tableau to automate guest communication, reducing manual guest follow-ups by 15%.
  • Organized a comprehensive team-building workshop, leading to a 61% improvement in staff collaboration during high-volume check-ins.
  • Led a quality assurance initiative for front office processes, improving the department’s audit score by 22% over 18 months.
  • Implemented a new guest resolution process, leading to a 82% increase in first-contact resolution rates for complaints.
  • Screened and onboarded new front desk staff, shortening the ramp-up period by 80% using a structured training program.
  • Awarded Employee of the Year in 2015 for exceptional guest service and consistently surpassing performance targets.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Increased sales 6% over several months.

Affiliations

  • American Hotel & Lodging Association (AHLA) - Associate Member
  • Project Management Institute
  • Association of Information Technology Professionals
  • Emerging Leaders Network of AHLA - Member
  • Guest Experience Management Group (GEMG) - Board Participant
  • Hospitality Financial and Technology Professionals (HFTP) Member
  • Hospitality Management Professionals Forum (HMPF) - Speaker
  • Certified Guest Service Professional (CGSP) - category
  • World Tourism Organization - Active Partner
  • Hotel Business Alliance (HBA) - Educational Program Speaker

Certifications

  • POS System Training Certification – initiative
  • Certified Meeting Professional (CMP) – category
  • Hospitality Financial Management Certification – Brightline
  • Certified Hospitality Leader (CHL) - framework
  • Customer Service Excellence Certificate, Northwind
  • ServSafe
  • Autonomous and Digital Check-in Certification – Tableau
  • Certified Manager Hotel Operations – standard
  • CompTIA Network+
  • Conflict Resolution and Mediation in Hospitality Workspaces – Northwind

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