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Skills

  • Team management
  • Emergency response coordination
  • Relationship development
  • Case management systems
  • De-escalation techniques
  • Operational improvement
  • Employee training
  • Crisis intervention strategies
  • Client referral management
  • Conflict resolution techniques

Work Experiences

  • Connected clients to legal services.
  • Coordinated a crisis intervention process.
  • Answered 10 calls per three years to help customers with their questions and concerns.
  • Actively engaged in legislative advocacy for mental health reforms.
  • Transported Power BI to three years customer locations.
  • Achieved stabilization within three years.
  • Coordinated with process to establish step-down care services, reducing inpatient stays by 56% for crisis clients.
  • Created and maintained relationships with over 17 community providers and agencies for seamless client referrals to housing, mental health, and substance abuse services.
  • Delivered immediate crisis support.
  • Achieved results over several months.

Summaries

  • Achieved a 25% reduction in turnover.
  • Collaborative professional adept at maintaining relationships with over 15 providers for seamless client referrals. Facilitated access to mental health, housing, and substance abuse services, improving client quality of life.
  • Addressed protocol inefficiencies.
  • Achieved a 16% increase in productivity.
  • Achieved a 23% decrease in legal system involvement for high-risk clients.
  • Achieved stabilization for 54% within 6 months.
  • De-escalated encounters.
  • Within Miscellaneous, senior Crisis Services Coordinator and outstanding performer in team leadership and process improvement.
  • Critical thinker with proven success in crisis diversion tactics, leading to a 82% decrease in legal system involvement for high-risk clients by coordinating with law enforcement and community services.
  • Committed to improving overall crisis response outcomes, having successfully identified and addressed protocol inefficiencies which reduced critical response time by 72%.

Accomplishments

  • Improved client outcomes through the introduction of personalized care plans, leading to a 77% increase in service follow-ups.
  • Oversaw a regional network of crisis response services, expanding access by 63% across Seattle, significantly benefiting vulnerable populations.
  • Developed a safety net program that reduced unnecessary emergency department visits by 55% and rerouted cases to appropriate community resources.
  • Led the implementation of method, decreasing incident resolution time by 75% through enhanced triage and response strategies.
  • Reduced patient wait times for counseling by 67% by optimizing referral processes and streamlining assessment procedures.
  • Introduced innovative crisis intervention methodologies that resulted in a 62% reduction in high-risk behavior during client assessments.
  • Led the integration of Workday, improving inter-agency communication and crisis case resolution speed by 82%.
  • Established a peer-support framework for post-crisis engagement, which reduced long-term intervention requirements by 71%.
  • Established aftercare protocols that improved client stability, evidenced by a 17% reduction in repeat intervention cases.
  • Organized procedure, which reduced psychiatric hospital admissions by 35% through early intervention and community support.

Affiliations

  • American Counseling Association (ACA)
  • National Emergency Number Association (NENA) for Crisis Dispatch
  • Association for Computing Machinery
  • Freemason
  • Society of Human Resource Management
  • American Psychological Association (APA)
  • American Public Health Association (APHA)
  • National Council for Behavioral Health
  • Project Management Institute
  • Toastmasters

Certifications

  • SHRM Certified Professional (SHRM-CP)
  • ServSafe
  • Professional in Crisis Management (PCM) Certification
  • Google Certified Professional Cloud Architect
  • Project Management Professional (PMP)
  • Collaborative Assessment and Management of Suicidality (CAMS) training
  • Certified Peer Recovery Specialist (CPRS)
  • Certified Public Accountant
  • Critical Incident Stress Management (CISM) Certification by International Critical Incident Stress Foundation
  • CompTIA A+ Technician

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