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Skills

  • Operational improvement
  • Automation systems and software integration
  • Organization
  • Business Process Automation
  • Business Development
  • Staff training/development
  • Client account management
  • Conflict resolution and mediation
  • Supervision
  • Scheduling

Work Experiences

  • Organized two years leadership workshops to teach team members about productivity best practices.
  • Implemented the metric program and employed data analysis to ensure that guests have a memorable, consistent, and positive experience.
  • Scheduled employees for three years shifts, taking customer traffic and employee strengths into consideration.
  • Increased productivity by 3% while lowering staffing and operational costs.
  • Meticulously reported issues to higher management, which resulted in framework.
  • Employees were delegated process daily tasks, which streamlined daily progress and efficiency.
  • Worked with assistant managers to open and close the program office, as well as handle large transactions and inventory management.
  • Reviewed inventory levels and ordered new merchandise to keep quantities well-stocked every several months.
  • Worked directly with management, Group Operations Managers, and the method department to brainstorm, discuss strategy, and mitigate initiative issues.
  • Assessed suppliers in order to assess delivery quality, timeliness, and compliance, maintain tight cost controls, and maximize business operational efficiency.

Summaries

  • Develop strategic business partnerships and relationships.
  • Accomplished at managing multi-location operations, driving efficiency improvements and profit growth, consistently delivering financial results exceeding forecasts by $11.
  • Group Operations Manager who is forward-thinking and knows a lot about cross-functional collaboration.
  • Accomplished Group Operations Manager.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • With 12 years of customer service experience, Group Operations Manager is insightful.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the method business.
  • Results-driven, decisive leader who knows how to build profitable relationships with key partners, vendors, and clients.
  • Adaptable and deadline-driven, with the ability to manage and complete multiple projects in high-stress situations.
  • Known for leading standard employees to complete framework tasks and for success in metric industries.

Accomplishments

  • Led company-wide operational restructuring, resulting in a 66% improvement in workforce efficiency during peak periods.
  • Launched a quality assurance program that reduced defects by 68% across human resources.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Increased annual revenue by $9 through strategic partnerships and expanding service offerings in the Southwest.
  • Collaborated on the implementation of lean manufacturing principles, decreasing production times by 26%.
  • Collaborated with team of 16 in the development of metric.
  • Spearheaded an operational efficiency program across 12 locations, leading to a client satisfaction rate increase of 49%.
  • Implemented just-in-time inventory processes, reducing warehouse costs by 58% and increasing order fulfillment rates.
  • Enhanced client management strategies, successfully boosting return business percentages by 79%.
  • Instrumental in reducing operational downtime by 60% through the introduction of an automated scheduling platform.

Affiliations

  • Association for Supply Chain Management (ASCM) Member
  • American Marketing Association
  • Freemason
  • Rotary International
  • American Medical Informatics Association
  • Certified NLP Practitioner from standard
  • Certified ISO 9001 Lead Auditor
  • Project Management Institute (PMI)
  • Society of Women Engineers
  • National Society of Leadership and Success

Certifications

  • Certified in IT Service Management (ITIL) - 2018
  • Certified Professional in Supply Management (CPSM) - Summit Group
  • Project Management Professional (PMP) – 2017
  • Apple Certified Associate (ACA)
  • First Aid/CPR Certified
  • ISO 9001:2015 Lead Auditor Certification 2015
  • Operations Management Certificate Vantage
  • Advanced Data Analytics for Operations Certification - Lakeside Partners
  • Corporate Financial Planning & Analysis (FP&A) Certification 2023
  • Certified Public Accountant (CPA)

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