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Skills

  • Strong verbal communication
  • Data Management
  • Dinner service planning
  • Budgets
  • MS Office
  • Conflict resolution
  • Training material development
  • Materials preparation
  • Data entry
  • Problem resolution

Work Experiences

  • Was able to effectively respond to customer requests via phone and email, as well as answer questions and inquiries.
  • Catered tools to specific job functions.
  • Accelerated internal promotions by 67%.
  • Assisted companies in developing training budgets, resulting in annual savings of over $12 for 9 companies.
  • Achieved a 78% retention improvement in training staff.
  • Implemented marketing strategies that resulted in a 12% increase in the number of customers.
  • Created new training programs for staff, including online modules, interactive software, language labs, and online programs, as well as providing ongoing training.
  • Consistently assisted companies in achieving framework by advising executives on best practices for employee growth and productivity goals.
  • Examined departmental documents to determine how they should be distributed and filed.
  • Benchmarked individual progress.

Summaries

  • Training Specialist with extensive experience planning and implementing onsite and remote training programs.
  • Professional with 12 years of progressive experience in the field who is highly organized and detail-oriented.
  • With extensive knowledge of Power BI use and framework industry procedures, he is an expert in metric and procedure training.
  • Achieved a 57% increase in effectiveness.
  • Assistant Training Manager is a multi-talented Assistant Training Manager who is consistently rewarded for planning and operational improvements.
  • Looking to apply 17 years of experience in Human Resources to a dynamic role with Northwind.
  • Trained in the use of Workday and the negotiation of category.
  • Motivational Training Specialist eager to create effective training plans that meet the changing needs of the company and its employees.
  • Motivated Assistant Training Manager with experience managing large-scale projects, including budgeting and administration.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.

Accomplishments

  • Commissioned a gamified learning module that increased engagement levels by 53%, as compared to conventional training methods.
  • Increased sales 10% over two years.
  • Evaluated and improved existing training programs, increasing learner retention rates by 23% following modifications.
  • Facilitated training workshops that resulted in a 44% reduction in customer complaints through enhanced service knowledge.
  • Developed communication skill-building workshops that enhanced cross-functional team collaboration by 52%, resulting in interdepartmental project completion within two years.
  • Conducted needs assessments for staff development, resulting in the design of personalized learning paths for 18 employees, achieving 33% better job performance.
  • Reduced training expenditures by transitioning to a hybrid model, saving $9 annually while maintaining 85% satisfaction in post-training surveys.
  • Collaborated with team of 2 in the development of program.
  • Built and maintained assessment tools for training programs, optimizing promotion criteria and reducing turnover by identifying top performers within several months.
  • Successfully managed the execution of 9 company-wide learning initiatives, improving the overall efficiency of employee training by 72% hours per trainee.

Affiliations

  • International Council of Nurses
  • National Association for Workforce Development Professionals (NAWDP)
  • Association for Supervision and Curriculum Development (ASCD)
  • International Coaching Federation (ICF)
  • Association of Information Technology Professionals
  • Institute for Performance and Learning (IPL)
  • Lions Club
  • North American Training & Development Council (NATDC)
  • National Human Resources Association (NHRA)
  • Association for Talent Development (ATD) Membership

Certifications

  • Cisco Certified Network Associate (CCNA)
  • Certified Public Accountant (CPA)
  • Neuroscience of Learning – Credential Program
  • Cisco Certified Internetwork Expert (CCIE)
  • Advanced Facilitation Skills Certification
  • Behavioral Interviewing and Retention Specialist (BIRS)
  • CompTIA A+ Technician
  • CompTIA Network+
  • Associate Professional in Talent Development (APTD)
  • Change Management Certified Specialist (CMCS)

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