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Skills

  • Handling high-volume transactions
  • Client Retention Strategies
  • Customer satisfaction improvement
  • Client follow-up strategies
  • Account development
  • Service agreements
  • Retail merchandising
  • Mobile device knowledge
  • Product demonstrations
  • Mobile plan optimization

Work Experiences

  • Achieved a 33% boost in accessory sales.
  • Awarded ‘Outstanding Service Award’ for achieving highest mobile sales in Raleigh.
  • Achieved growth over several months.
  • Achieved for 5 consecutive months.
  • Used Adobe Creative Suite to keep track of important account and sales information in the company database.
  • Awarded for 8 five-star customer reviews.
  • Based strategies on customer demographics.
  • Achieved highest mobile sales in Denver.
  • Achieved milestone of 11 mobile devices sold.
  • Communicated with customers, management, and the sales team to better understand their needs and make recommendations.

Summaries

  • Achieved a customer renewal rate of 64%.
  • Dedicated, articulate, and tenacious sales professional with a track record of exceeding goals through the use of strategy and advanced people skills.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Dedicated Sales Representative with a track record of identifying prospects and converting them into customers.
  • Customers have increased by 13%, and new sales revenue has increased by more than $6.
  • Professional with a passion for sales and customer service, as well as communication and negotiating skills.
  • Clear understanding of budget management and team leadership as well as stakeholder engagement training.
  • Achieved a 31% increase in mobile plan subscriptions.
  • Bringing top-notch planning and multitasking skills to the table, as well as a hardworking and determined attitude.
  • Bringing 9 years of experience in this field.

Accomplishments

  • Resolved product issue through consumer testing.
  • Exceeded monthly targets by 52% by promoting leading smartphones and accessories to repeat customers.
  • Recognized with the Innovation Award for exceeding monthly device sales quotas by $17 in 2015.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Developed a referral program that increased new customer acquisition by 57%.
  • Ranked as the top sales representative in Boston for 2021, generating $12 in device and plan sales.
  • Resolved customer concerns regarding mobile plans, improving customer satisfaction rates by 79% during customer feedback surveys.
  • Partnered with the marketing team to create localized mobile sales campaigns, boosting store footfall by 74%.
  • Documented and resolved metric which led to procedure.
  • Utilized POS systems to efficiently track service renewals, increasing retention rates by 76% in 2023.

Affiliations

  • National Association of Social Workers
  • Jaycees
  • American Association of Inside Sales Professionals (AA-ISP)
  • Global Sales Science Institute (GSSI)
  • Society of Women Engineers
  • American Medical Informatics Association
  • International Association of Wireless Communication (IAWC)
  • Institute of Sales Management (ISM)
  • Institute of Customer Service (ICS)
  • The Wireless Infrastructure Association

Certifications

  • Certified Solutions Specialist (CSS) by process
  • Certified Retail Management Professional (CRMP)
  • Cisco Certified Internetwork Expert (CCIE)
  • Project Management Professional (PMP)
  • Certified Telecommunications Network Specialist (CTNS)
  • Sales Representative Training Certification by initiative
  • Certified Sales Leadership Professional (CSLP) from Summit Group
  • Technical Sales Fundamentals Certification from Vantage
  • Apple Product Professional (APP) Certification
  • Apple Certified Associate (ACA)

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