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Skills

  • Customer service
  • Project organization
  • Leadership Transition Planning
  • First Aid/CPR
  • Organization
  • Conflict resolution and mediation
  • Digital Learning Course Development
  • Training program implementation
  • Communications
  • Knowledgeable in Jira

Work Experiences

  • Crafted and implemented a blended learning strategy combining in-person workshops and eLearning, increasing knowledge retention by 32%.
  • Achieved Innovation Award.
  • Achieved a 58% reduction in reported injuries.
  • 23% of participants entered management roles.
  • Achieved Top Performer for excellence in instructional design and delivery, impacting over 17 employees annually.
  • Achieved Excellence Award for excellence in instructional design.
  • Analyzed and reported training effectiveness data monthly, using insights to reduce knowledge gaps by 33% across multiple regions.
  • Achieved a 19% decrease in troubleshooting-related downtime.
  • Planned the company's annual summer and holiday events, as well as team-building training initiatives.
  • Double-checked and double-edited all training materials for accuracy and compliance with company policies.

Summaries

  • Confident training leader with demonstrated planning, organizational, and leadership skills in quality assurance.
  • Achieved certification success.
  • Staff development, process and productivity improvements, performance management, and curriculum design are all areas where a training professional with extensive leadership experience in staff development, process and productivity improvements, performance management, and curriculum design can help.
  • Boosted employee retention by 45%.
  • Training Center Manager is a smart Training Center Manager with a self-motivated approach who has quality assurance and vendor management skills.
  • Collaborative leader adept at orchestrating training programs.
  • Achieved a 32% increase in productivity.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Good communicator, planner, and conflict manager with a thorough understanding of each department's training requirements.
  • With excellent organizational skills and a big-picture approach, I am a decisive leader and complex problem-solver.

Accomplishments

  • Collaborated with team of 18 in the development of standard.
  • Led a 2018-long leadership development initiative, growing internal promotion readiness and reducing external hiring needs by 16%.
  • Oversaw development of eLearning modules, providing just-in-time training resources that minimized in-person training needs by 84%.
  • Prepared training material and led the facilitation for over 7 sessions annually, achieving measurable increases in job proficiency and retention.
  • Reduced employee turnover by 72% through the implementation of engagement-focused leadership development programs over a 2024-year period.
  • Spearheaded a comprehensive safety training initiative that led to a 53% reduction in workplace incidents and injuries within the Columbus region.
  • Developed and implemented a comprehensive training curriculum, reducing on-boarding time by 40% and boosting operational efficiency.
  • Monitored and evaluated employee performance pre- and post-training, driving a 83% improvement in first-time task success rates post-training.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Achieved President's Club for excellence in training design and facilitation, positively affecting over 16 employees across multiple locations.

Affiliations

  • Certified Performance and Learning Professional (CPLP) within 2017 from system
  • Rotary International
  • Credentialed in Training and Performance Improvement from procedure
  • State Certified Training Provider for Health and Safety Compliance in Seattle
  • Trained and Accredited by Meridian in Effective Leadership Development
  • Society of Women Engineers
  • Member, Workplace Learning and Performance Professionals (WLPP)
  • Member, Employee Learning & Development Association (ELDA)
  • National Safety Council (NSC)
  • Certified Corporate Trainer from program

Certifications

  • SHRM Senior Certified Professional (SHRM-SCP)
  • SHRM Certified Professional (SHRM-CP)
  • Apple Certified Associate (ACA)
  • Certificate in Inter-Departmental Collaboration Programs
  • Google Certified Professional Cloud Architect
  • Certificate in Learning Analytics, Lakeside Partners
  • ServSafe
  • Certified Talent Development Professional (CTDP), Cedar Works
  • Certified Human Resources Professional (CHRP)
  • Microsoft Certified Systems Engineer (MCSE)

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