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Skills

  • Regulatory compliance
  • Performance monitoring
  • Employee training and development
  • Workforce planning
  • Cost reduction strategies
  • Business Administration
  • Communications
  • Project organization
  • Relationship development
  • Cross-departmental collaboration

Work Experiences

  • Welcomed new members and established and updated memberships in Brightline method programs.
  • Led the company to a successful product launch and growth by developing an initial product roadmap and go-to-market strategy.
  • Manufacturing service agreements and quality standards were negotiated by me.
  • Achieved a 76% increase in monthly sales at Columbus.
  • Led an overhaul of the company's best practices, which resulted in significantly higher employee retention rates and a top-ranking as an industry leader.
  • Oversaw a group of 15 process associates who dealt with the department's daily and complex requirements.
  • Achieved savings over two years.
  • Various events, such as tradeshows, seminars, and workshops, were used to engage prospects and customers.
  • Achieved a customer satisfaction rate of 64%.
  • Reduced workflow inconsistencies by recruiting and hiring capable employees.

Summaries

  • Proactive Duty Supervisor uses determination and attention to detail to produce high-quality project management work.
  • Dedicated to improving employee engagement and performance through training, monitoring, and morale-building.
  • Encouragement manager and analytical problem-solver with abilities in team building, leadership, and motivation, as well as strong customer relations and relationship-building skills.
  • With forward-thinking leadership, proven skills in increasing productivity, efficiency, and bottom-line profits.
  • Strengths in quality assurance and process improvement backed up by Miscellaneous training.
  • Duty Supervisor who is proactive and meticulous, with over 14 years of experience in the initiative industry.
  • Collaborative, with a commitment to collaborating with coworkers to foster an engaged, empowering work environment.
  • Bringing 8 years of industry experience to Ironclad Systems, and ready to take on a challenging, growth-oriented role.
  • 6 consecutive months of accident-free operations.
  • Mentoring and challenging team members to meet and exceed company goals is something I'm passionate about.

Accomplishments

  • Optimized shift schedules, reducing total labor costs by $9 without impacting service quality or customer satisfaction.
  • Trained and mentored a team of 9 new hires, achieving full competency for each employee within several months.
  • Led team efforts in inventory audits, resulting in a 38% improvement in accuracy and reducing theft or discrepancies.
  • Managed compliance of daily activities with industry-specific regulations, maintaining a 56% success rate during audits.
  • Supervised daily operations for a team of 8 employees, ensuring compliance with company policies and maximizing efficiency.
  • Analyzed operational data to identify inefficiencies, leading to a 38% boost in departmental productivity.
  • Implemented employee recognition initiatives that led to a 40% decrease in staff turnover rate over 6 months.
  • Proactively identified operational bottlenecks and recommended process changes, boosting efficiency during critical operational periods.
  • Developed strategic plans for high-volume traffic management during peak hours/events, reducing customer complaints by 70%.
  • Introduced new inventory management software that resulted in 18% faster stock rotation and decreased waste by 4.

Affiliations

  • Project Management Institute
  • American Society of Safety Professionals (ASSP)
  • Toastmasters International
  • International Association of Administrative Professionals
  • American Medical Informatics Association
  • Institute for Supply Management (ISM)
  • American Management Association (AMA)
  • Supply Chain Management Professionals (SCMP)
  • Association for Supply Chain Management (APICS)
  • National Association of Professional Women (NAPW)

Certifications

  • Certified Supervisor (CS) – International Association of Administrative Professionals (IAAP)
  • Certified Facility Manager (CFM) – International Facility Management Association (IFMA)
  • Employee Relations and Engagement Certificate – Brightline
  • Time Management and Productivity Certification - Ironclad Systems
  • Cisco Certified Network Associate (CCNA)
  • Certified Hiring Manager (CHM) - Vantage or Beacon Labs
  • Customer Service Excellence Certification
  • OSHA 30-Hour Certification for General Industry
  • Apple Certified Associate (ACA)
  • Microsoft Certified Systems Engineer (MCSE)

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