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Skills

  • Customer service
  • Team building
  • Cash drawer balancing
  • Relationship development
  • NCR Cash recycler
  • End-of-Shift Reporting
  • Team management
  • Relationship building and management
  • Bank reconciliation
  • Attention to Detail in Cash Flow Management

Work Experiences

  • Effectively reduced method errors by more than 7% using cross-functional collaboration and performance reporting.
  • Collaborated with management to analyze customer feedback, leading to improved transaction processes and boosting satisfaction rates by 8%.
  • Collaborated with the finance department.
  • Adopted cash handling policies.
  • Collaborated with the finance department to conduct monthly account reconciliations that reduced discrepancies by $16.
  • Achieved results across 18 months.
  • Completed surprise audits regularly.
  • Devised strategies to develop and expand service sales to existing customers, resulting in an increase in annual revenue of 10%.
  • Assisted finance teams with daily financial reports.
  • Customer transactions, such as deposits, withdrawals, money orders, and checks, were handled by me.

Summaries

  • Achieved Employee of the Year for maintaining a perfect attendance record and reaching customer satisfaction scores of 52% in 2016, showcasing dedication to service quality and reliability.
  • Achieved zero-loss record for 16 months straight.
  • Achieved efficiency and financial precision.
  • Dedicated to maintaining the highest levels of security and customer satisfaction while achieving aggressive sales goals.
  • Acknowledged for preventing fraud attempts.
  • Answers all questions and concerns in a way that ensures customer satisfaction.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Setting up services, transferring funds, and assisting with complex transactions are all skills that she possesses.
  • Adept in operating point-of-sale systems.
  • In team leadership and budget management, provides a professional attitude and skills.

Accomplishments

  • Monitored and reported on daily cash flow movements of over $18 across 5 branches, ensuring compliance with company policies.
  • Restructured the currency conversion process, reducing time taken by 67% and improving service speed for international customers.
  • Standardized the daily cash flow process among 6 team members, leading to improved accountability and a 39% reduction in out-of-balance deposits.
  • Reduced transaction processing time by 52% by proficiently using Microsoft Excel point-of-sale system, improving overall customer satisfaction.
  • Collaborated with team of 16 in the development of metric.
  • Consistently maintained accuracy in transaction records, achieving a 35% error-free rate during high-volume periods.
  • Orchestrated daily cash balancing protocols, identifying discrepancies early and improving financial reporting by 79%.
  • Optimized speed and accuracy by conducting quarterly audits that led to the recovery of $7 in unaccounted transactions.
  • Led a cross-functional team to streamline cash disbursement operations, reducing processing time by 26% hours/month.
  • Effectively handled customer transactions, averaging $9 per week with less than 48% in errors across 14 months.

Affiliations

  • National Association of Retail Cash Handlers (NARCH)
  • National Association for Business Economics (NABE)
  • National Council on Compensation Insurance (NCCI)
  • Lions Club
  • Society for the Promotion of Financial Literacy (SPFL)
  • American Marketing Association
  • Retail Loss Prevention Professionals Association
  • Association for Supply Chain Management (APICS)
  • Freemason
  • American Retail Leaders Forum (ARLF)

Certifications

  • Certified Professional Bookkeeper (CPB)
  • Compliance and Risk Management Certificate – Meridian
  • Microsoft Certified Systems Engineer (MCSE)
  • Bank Teller Certification (ABA)
  • QuickBooks Certified User (QBCU)
  • Certified Trade Finance Professional (CTFP)
  • Certified Bank Cashier (CBC)
  • Microsoft Excel Expert (Office 365/2019)
  • ServSafe
  • CompTIA Security+

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