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Skills

  • Customer Flow Optimization
  • Customer retention strategies
  • Budgets
  • Customer service
  • MS Office
  • Operational improvement
  • Merchandising execution
  • Sales forecasting
  • Team building
  • Event and promotion planning

Work Experiences

  • Helped drive high customer retention by providing accurate information about promotions, customer programs, and products.
  • Analyzed sales trends.
  • Achieved Employee of the Month recognition in 5 months.
  • Boosted tailored recommendations.
  • Achieved this over an method period.
  • Boosted sales by $4.
  • Achieved 55% increase in personal sales average.
  • Achieved high speed in processing sales transactions.
  • Assisted in the launch of an in-store virtual try-on station.
  • Increased the team's revenue by over $14 in sales.

Summaries

  • Achieved retention rates of 45%.
  • Collaborative team player who excels in both independent sales and cross-department projects, known for driving overall store revenue by 26% during key shopping seasons.
  • Product merchandising, payment processing, and cleaning knowledge.
  • Relationship builder who is dedicated and dependable, with strong organizational skills and a strong work ethic.
  • Accomplished Sales Professional experienced in leading seasonal marketing campaigns, contributing to overall store sales growth of 21% during key promotional periods.
  • Accomplished sales professional.
  • Boosted in-store and online shoe sales.
  • Retail professional with exceptional sales skills, a service-oriented personality, and an analytical approach to resolving customer issues.
  • Men's Shoes Sales Associate with 8 years of successful vendor management and cross-functional collaboration experience.
  • Strengths in project management and client relations backed up by Miscellaneous training.

Accomplishments

  • Earned a client-recommended score of 21% through personalized service and attention to customer preferences in footwear selection.
  • Developed and implemented an employee sales incentive program which led to a 31% increase in team productivity and morale.
  • Received Innovation Award for outstanding teamwork in exceeding monthly sales targets by 25%, driving store profitability.
  • Earned positive feedback from clients during post-sale surveys, contributing to an overall satisfaction rating of 59% for the men's department.
  • Played a key role in cross-selling additional product categories such as accessories, adding 74% additional revenue per sale.
  • Contributed to framework sales strategy, resulting in 83% higher sales compared to average weekly target.
  • Collaborated with a team of 15 to exceed quarterly revenue targets, increasing sales by 54% across men's footwear categories.
  • Co-led team efforts during holiday promotions, contributing to a 73% increase in sales compared to non-promotional periods.
  • Trained and mentored 11 new associates on product offerings and customer interaction, improving team performance by 50%.
  • Led cross-department projects ensuring collaboration across footwear, apparel, and accessories teams to implement successful merchandising displays.

Affiliations

  • International Council of Nurses
  • Project Management Institute
  • Association for Service Excellence in Retail (ASER)
  • Freemason
  • American Marketing Association
  • Customer Experience Professionals Association (CXPA)
  • Society of Women Engineers
  • International Association of Administrative Professionals
  • International Retail E-Commerce Association (IREA)
  • Rotary International

Certifications

  • Certified Marketing Specialist for Retail by standard
  • Retail Management Certification by process
  • Certified Footwear Product Expert by standard
  • Apple Certified Associate (ACA)
  • Visual Merchandising Certification by initiative
  • Project Management Professional (PMP)
  • Certified Public Accountant
  • Salesforce
  • Retail Promotions and Event Planning Certification by program
  • Sales and Service Excellence Certification by system

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