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Skills

  • Pre-admission and check-in process optimization
  • Healthcare regulatory compliance
  • Data entry
  • Clinical workflow optimization
  • Medical order management
  • Data entry with high accuracy
  • Patient admittance and discharge coordination
  • Outpatient care
  • Regulatory compliance
  • Complex multi-line phone system management

Work Experiences

  • Received daily payments of $7 for completed deliveries and services.
  • Built positive working relationships with customers by responding to questions and concerns.
  • Used launched to process payments, make changes, and provide receipts.
  • Followed all company policies and procedures during my shift.
  • Achieved a 47% reduction in documentation errors.
  • Achieved Outstanding Service Award in 2019.
  • Assisted in onboarding new staff.
  • Drove a tractor-trailer and kept it in good working order in accordance with state and federal regulations.
  • Used Microsoft Excel to accurately record delivery, payment, and route information.
  • Maintained meticulous records of sales, payments, and completed or pending deliveries.

Summaries

  • Excellent time management skills and the ability to deliver on time ServiceNow.
  • Over 15 years in related roles, dedicated Unit Secretary adept at collaborating with nurses and physicians to facilitate seamless healthcare operations.
  • Maintaining accurate delivery records, recording tracking information, and filling out driver log and truck performance forms were all top priorities.
  • At all times, motivated to provide prompt, friendly, and professional service.
  • Have excellent navigational skills and the ability to quickly find alternate routes in the event of traffic delays.
  • With extensive knowledge of vehicle maintenance, he is committed to safety and efficiency.
  • Effective administrative professional with 6 years of exemplary service as a Unit Secretary.
  • Motivated Unit Secretary, Labor and Delivery specializing in operating dry-boxes, reefers, box trucks and semi tractor-trailer combinations. Current process license with procedure endorsement, as well as certifications in pallet jack and forklift operation.
  • Excellent teamwork spirit, with a strong ability to flawlessly coordinate routes and delivery details.
  • Unit Secretary, Labor and Delivery with 3 years of delivery experience and a strong commitment to customer satisfaction.

Accomplishments

  • Directed administrative support for labor and delivery staff, including appointment scheduling, that improved provider efficiency by 21%.
  • Contributed to hospital-wide transition to an integrated digital scheduling system, reducing appointment errors by 21% in 2018.
  • Implemented a new inventory tracking system, improving replenishment times for essential labor and delivery equipment by 82%.
  • Reduced insurance claim disputes by 20% by accurately processing patient insurance pre-authorizations ahead of labor and delivery.
  • Reduced average patient wait time by 6 minutes per visit through efficient recordkeeping and coordination efforts.
  • Overhauled patient intake processes for labor and delivery unit, improving patient flow and reducing admission time by 45%.
  • Supported 3 physicians and 5 nursing staff by anticipating clerical needs during high-volume periods, contributing to smoother operations flow.
  • Gathered and organized patient feedback via electronic surveys, leading to the implementation of key changes that increased satisfaction ratings by 41%.
  • Achieved Scrum Master for medical administrative excellence, contributing to enhanced patient safety protocols in the department.
  • Handled over 18 incoming patient inquiries daily, ensuring timely responses and scheduling adjustments, raising patient satisfaction by 40%.

Affiliations

  • American Society of Safety Professionals
  • Healthcare Information and Management Systems Society (HIMSS)
  • HIMMS - Regional Chapter Membership
  • Documentation & Medical Transcription Network
  • Association of Women's Health, Obstetric and Neonatal Nurses (AWHONN)
  • National Association of Social Workers
  • Association for Professionals in Infection Control and Epidemiology (APIC)
  • American Academy of Professional Coders (AAPC)
  • American Marketing Association
  • Patient Safety Movement Foundation – Administration Affiliate

Certifications

  • CPR & First Aid Certification - program
  • Medical Billing & Coding Certification - process
  • CompTIA Network+
  • Health Information Privacy and Security (HIPS) Certification - metric
  • Apple Certified Associate (ACA)
  • Healthcare Leadership Certification - system
  • Project Management Professional (PMP)
  • Cisco Certified Network Associate (CCNA)
  • ServSafe
  • Certified Healthcare Technology Specialist (CHTS) - procedure

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