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Skills

  • Account development
  • Account servicing
  • Regulatory compliance
  • Strategic planning
  • Procedure equipment
  • Supervision
  • Project organization
  • Advanced procurement strategies
  • Business operations
  • Interdisciplinary collaboration

Work Experiences

  • Used HubSpot to keep track of important account and sales information in the company database.
  • Achieved seamless service during system.
  • Identified prospects' needs and developed appropriate responses, as well as product and service information.
  • Achieved a 38% faster delivery timeline for custom prosthetics.
  • Acted as a liaison between patients and manufacturers to ensure timely resolution of device issues, improving patient retention by 51% in several months.
  • Achieved Outstanding Service Award for outstanding patient care within the past year, surpassing clinic expectations in both service delivery and rehabilitation outcomes.
  • Achieved 7% compliance and utilization.
  • Met with current and potential customers to assess their needs and make recommendations for the best category solutions.
  • Improved the client organization and goal alignment by automating the system contact management system.
  • Advised on complex insurance cases.

Summaries

  • Dedicated, articulate, and tenacious sales professional with a track record of exceeding goals through the use of strategy and advanced people skills.
  • Oversee process territories, ensuring that they have well-coordinated and forward-thinking approaches to attracting new customers and capitalizing on new opportunities.
  • Schedule flexibility and the ability to travel up to 13% of the time.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Bringing top-notch planning and multitasking skills to the table, as well as a hardworking and determined attitude.
  • Utilize top-tier networking and lead development skills to achieve industry-leading customer and revenue growth.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Highly skilled at hiring, training, managing, coaching, and mentoring sales and customer service representatives, as well as interacting with employees at all levels of the organization and the general public.
  • Professional with strategic planning and budget management expertise who is organized and resourceful.
  • Clear understanding of vendor management and quality assurance as well as stakeholder engagement training.

Accomplishments

  • Coordinated between different medical departments to integrate a health data tracking system, improving patient follow-up efficiency by 79%.
  • Implemented a patient outcome evaluation metric, which successfully tracked the progress of 16 patients, resulting in 60% improved diagnostic accuracy.
  • Introduced a Tender and Bidding Policy for prosthetic service contracts, ensuring compliance with governance standards and reducing procurement timelines by 3 weeks.
  • Assisted in managing the procurement and bidding processes for prosthetic parts, reducing supply chain costs by 83% during 2021.
  • Documented and resolved process which led to framework.
  • Trained 2 new staff in prosthetic device handling and patient care, resulting in improved patient outcomes by 71%.
  • Coordinated 8 multi-disciplinary care plans annually, improving overall patient recovery and reducing re-hospitalization rates by 19%.
  • Utilized Salesforce to enhance health data analytics, leading to improved decision-making and an overall increase of 83% in performance efficacy.
  • Initiated patient feedback programs that enhanced the service feedback loop, resulting in a 39% higher customer satisfaction rating in several months.
  • Formulated a quarterly staff evaluation process that enhanced team accountability and increased staff retention by 61% over 18 months.

Affiliations

  • Jaycees
  • Rehabilitation Engineering and Assistive Technology Society of North America (RESNA)
  • Association for Supply Chain Management (APICS)
  • International Society for Prosthetics and Orthotics (ISPO)
  • Association for Computing Machinery
  • Prosthetic and Orthotic Care Society (POCS)
  • Project Management Institute
  • Healthcare Financial Management Association (HFMA)
  • Amputee Coalition
  • Society of Human Resource Management

Certifications

  • ServSafe
  • Healthcare Financial Management Association (HFMA) Business of Healthcare Certification
  • Certified Public Accountant
  • Certified Durable Medical Equipment Specialist (CDME) by Board of Certification/Accreditation (BOC)
  • NCOPE Accredited Residency in Prosthetics and Orthotics
  • Salesforce
  • Certified Trauma-Informed Care Professional (TICP) in Healthcare Settings
  • Certified Prosthetics Reimbursement Specialist by Summit Group
  • Certified Healthcare Project Manager (CHPM) from Beacon Labs
  • Certified Compliance Professional (CCP) for Healthcare from Health Ethics Trust

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