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Skills

  • HIPAA compliance
  • Phlebotomy
  • Customer service
  • Blood glucose monitoring
  • Process improvement
  • First Aid/CPR
  • Supervision
  • Workflow Optimization
  • Medical office administration
  • Team management

Work Experiences

  • Achieved a 15% reduction in procedure preparation times.
  • Administered vaccinations in campaigns.
  • Bridged communication gaps in a diverse care environment.
  • Worked to improve office efficiency by coordinating charts, filling out insurance forms, and assisting patients with a variety of needs.
  • Helped patients prepare for X-rays, EKGs, suture removal, and dressing changes.
  • Assisted respiratory therapists with bedside oxygen levels and nebulizer treatments, helping reduce patient respiratory distress by 28%.
  • Assisted physicians during remote consultations.
  • Achieved 100% compliance with regulatory guidelines.
  • Collaborated with physicians during surgeries.
  • Assisted respiratory therapists with bedside oxygen levels.

Summaries

  • Adept at educating families about care routines.
  • Clear understanding of workflow optimization and stakeholder engagement as well as team leadership training.
  • Adhered to best practices in equipment and wound care.
  • Medical Attendant with extensive knowledge of medical policies and regulations.
  • Assisted in post-op care for orthopedic patients.
  • Achieved a 75% decrease in patient wait times.
  • Assisted with patient mobility.
  • Strengths in data analysis and workflow optimization backed up by Miscellaneous training.
  • Collaborative team player with a focus on both physical and emotional care, enhancing patient well-being and satisfaction scores by 47% through personalized care routines.
  • To improve patient satisfaction and retention, be cheerful during each patient interaction.

Accomplishments

  • Assisted physicians during telehealth sessions, expanding patient consultation capacity by 60% and reducing appointment backlog.
  • Participated in hospital zero-waste initiative by reorganizing inventory systems, reducing expired product disposal rates by 37%.
  • Identified and reported irregularities in patient symptoms, leading to early intervention and a 25% increase in successful outcomes.
  • Educated patients on daily home care routines post-discharge, helping reduce follow-up complications by 38%.
  • Executed pre-admission health screenings for 9 patients weekly, improving workflow efficiency and minimizing delays in care processing.
  • Trained colleagues on the use of telemedicine platforms, helping to improve overall remote patient care capabilities by 84%.
  • Executed daily rounds across 13 patient rooms, documenting progress in electronic health records with 65% reduction in errors.
  • Resolved product issue through consumer testing.
  • Led infection control protocol updates, improving compliance with hygiene guidelines and reducing hospital infections by 74% over one year.
  • Collaborated with an inter-professional team to provide comprehensive care for chronic disease patients, resulting in a 40% decline in readmissions.

Affiliations

  • Patient Advocacy Organization in Austin
  • International Society for Telemedicine and eHealth (ISfTeH)
  • American Society of Safety Professionals
  • Jaycees
  • Freemason
  • Local Health Department Public Health Initiative
  • Project Management Institute
  • Association for Supply Chain Management (APICS)
  • Hospital Infection Prevention Program
  • Clinical Laboratory Improvement Amendments (CLIA) Compliance Task Force

Certifications

  • Healthcare Provider CPR Certification - Summit Group
  • Certified Business Analysis Professional (CBAP)
  • Apple Certified Associate (ACA)
  • CompTIA A+ Technician
  • Certified Nursing Assistant Instructor Certification - 2017
  • Preventing Workplace Violence in Healthcare Settings Certification
  • CompTIA Security+
  • Certified Clinical Medical Assistant (CCMA), 2018
  • Google Certified Professional Cloud Architect
  • Basic Life Support (BLS) Certification - 2017

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