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Skills

  • Client intake procedures
  • Advocacy and Counseling
  • Application processing and review
  • Business operations
  • Relationship development
  • RFI Scanners
  • Client eligibility determination
  • Workflow Optimization
  • Invoice generation
  • First Aid/CPR

Work Experiences

  • Avoided escalation delays.
  • Achieved a 75% reduction in data entry errors.
  • Kept my method knowledge up to date by doing data analysis and team leadership.
  • Worked with others to brainstorm new category possibilities.
  • Achieved 46% higher engagement.
  • Provided excellent service and attention when dealing with customers face-to-face or over the phone.
  • Answered 17 phone calls per the past year to assist customers.
  • Achieved a 22% improvement in long-term outcomes.
  • Assisted qualifying individuals.
  • Coached and retrained team members.

Summaries

  • Adaptable Public Assistance Specialist skilled in processing a high volume of applications, expediting approvals by 68% through streamlined procedures and technology integration.
  • Client relations Committed to identifying and leveraging opportunities for growth, with a proven ability to build effective teams.
  • Public Assistance Specialist and team leader with 6 years of experience in category settings.
  • With a team-oriented mentality, highly organized, proactive, and punctual.
  • Ability to recognize initiative issues and integrate process solutions to achieve system.
  • Accomplished Public Assistance Specialist skilled in evaluating program eligibility, reducing data entry errors by 33% through effective staff training and oversight.
  • Achieved a 54% success rate in benefit approvals.
  • Motivating leader who has built and managed framework teams in the past.
  • Achieved a 24% boost in program enrollments.
  • Sharp Eligibility Specialist with experience in managing and determining eligibility for individuals and groups.

Accomplishments

  • Assisted in developing customized support plans for emerging community needs, enhancing service utilization by 41% within 18 months.
  • Drafted policy amendments for healthcare-related assistance programs, allowing 10 additional applicants to qualify within three years.
  • Facilitated crisis intervention sessions for 12 at-risk clients, connecting them with crucial public resources within three years to alleviate immediate hardships.
  • Authored proposals leading to the expansion of nutritional programs in Denver, improving food security access for over 3 residents.
  • Collaborated with 9 community partners to organize resource workshops, resulting in a 46% increase in public program enrollment in 2015.
  • Initiated a client complaint resolution process, which resulted in a 34% decrease in overall program dissatisfaction within 6 months.
  • Promoted financial literacy workshops that equipped 2 clients with tools to navigate budgeting, savings, and unemployment resources.
  • Implemented targeted outreach initiatives that resulted in a 46% participation increase among underserved local populations by 2019.
  • Presented data-driven reports on public assistance programs that informed policy changes, enabling 15 more recipients to access benefits.
  • Processed and reviewed over 8 emergency aid requests in response to standard, aiding in time-sensitive disaster relief efforts.

Affiliations

  • Affiliate of the National Low Income Housing Coalition, bridging understanding of housing insecurity issues and public assistance program outreach, 2022.
  • Presenter at the annual Public Policy and Advocacy Conference, sharing expertise on effective client intake and audit reduction strategies, 2022.
  • Affiliated with the National Association of Social Workers (NASW), leveraging professional resources for improved client advocacy and public assistance management, 2016.
  • Certified participant in the National Council on Aging’s Benefits Enrollment Centers, assisting elderly clients with program enrollments such as Medicaid and Medicare, 2023.
  • Certified in Eligibility Case Management Software Solutions, providing data-driven insights from client interviews to policy shaping, Workday, 2020.
  • Collaborative member of the Statewide Civic Engagement Coalition, improving community awareness of available assistance programs, 2017-Present.
  • Achievement of Six Sigma through the National Certification of Healthcare Eligibility Professionals (NCHEP), specializing in Medicaid and CHIP program enrollment, 2015.
  • Affiliate of the American Association of SNAP Directors, contributing insights on food security program delivery improvements, 2024.
  • Volunteer Disaster Responder at the Red Cross, assisting in emergency casework and disaster relief client assessments, 2020.
  • Member of the National Eligibility Workers Association, focusing on best practices in public assistance program administration, 2023-Present.

Certifications

  • Association for Project Management (APM)
  • Certified Nonprofit Professional (CNP)
  • Certified Ethics and Compliance Officer (CECO)
  • Certified Emergency Manager (CEM)
  • Certified Business Analysis Professional (CBAP)
  • CompTIA A+ Technician
  • Certified Public Benefits Manager (CPBM)
  • Accredited Financial Counselor (AFC)
  • Advanced Analytics for Public Sector Professionals Certification
  • Project Management Professional (PMP)

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