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Skills

  • Book return processing improvements
  • Customer service
  • CCTV
  • Efficient resource turnover
  • Auditing of library collections
  • Problem resolution
  • Relationship development
  • Process efficiency improvements
  • Recording options
  • Project organization

Work Experiences

  • Saved money by developing functional solutions to process problems.
  • Worked with others to brainstorm new system possibilities.
  • Provided students with a modern and successful educational experience by incorporating a variety of media and technology options.
  • Carefully tracked circulation of high-demand items and made recommendations to management for additional acquisitions.
  • Processed 7 faculty requests for new resources per several months.
  • Compiled circulation statistics and drafted program reports on a three years basis to keep Library Shelver informed of initiative issues.
  • Answered 15 phone calls per one year to assist customers.
  • Finished process of project, which resulted in initiative.
  • Processed 12 material orders and requests on average per several months, ensuring accuracy and consistency.
  • Learned client relations and strategic planning to help with office needs.

Summaries

  • Assisted with collection relocations.
  • Student pursuing a Miscellaneous degree who is eager to contribute developed knowledge in the role of Library Shelver.
  • Expert at assisting students, faculty, and members of the public with reference materials research.
  • Exceptional at juggling multiple goals in order to maximize efficiency and influence positive outcomes.
  • ServiceNow and Power BI experts with exceptional interpersonal skills.
  • Individual who is enthusiastic and capable of working in both a team and independently.
  • Looking forward to taking on a new challenge with a successful team.
  • 8 years of experience.
  • Multilingual and fluent in Spanish and Mandarin, with a strong grasp of cultural differences.
  • Standard and initiative have a proven track record.

Accomplishments

  • Organized over 11 volumes of books, ensuring accurate and timely reshelving to maintain an orderly library environment.
  • Participated in educational workshops to improve knowledge of new cataloging software, increasing the efficiency of daily shelving tasks by 77%.
  • Vigilantly ensured compliance with the library’s confidentiality and privacy policies while handling patron checkouts and material returns.
  • Led the initiative to create sections for temporary and seasonal collections, increasing patron engagement by 16% during special library months.
  • Played a vital role in implementing a weekly children’s storytime program, assisting in space setup, and managing participant materials.
  • Played a key role in reorganizing and expanding collections, contributing to the successful launch of a new section that increased circulation by 16%
  • Proactively supported the execution of community-based programs by distributing informational brochures and ensuring library space was well-organized before events.
  • Collaborated with a team to assist in processing newly acquired materials, reducing backlog by 37% and enhancing collection availability for patrons.
  • Contributed to a user-friendly environment by promptly reshelving misplaced, outdated, or damaged materials, fostering smooth patron access.
  • Collaborated with librarians to provide backend operational support during major events, resulting in streamlined event setups and increased patron engagement.

Affiliations

  • Frequent participant, Library Shelving and Organization Strategy Webinars
  • Affiliated with category Student Association, organizing outreach initiatives for improved library engagement
  • Active participant, Young Adult Library Services Association (YALSA) programs and conferences
  • Swift Learning Academy, Continuing Education on Dewey Decimal Classification & Cataloging Systems
  • Volunteer, Community-based Textbook Donation Drives, facilitating material distribution to underserved areas
  • Ongoing education credits through the Society of American Archivists (SAA), 2016 – Present
  • Contributor, International Federation of Library Associations and Institutions (IFLA) conferences and workshops
  • Advisory Member, metric Shelving and Materials Handling Strategy Committee
  • Leader, standard Youth Volunteer Onboarding Programs, training new volunteers in shelving protocols
  • Collaborated with Project Team, local library reclassification/reorganization efforts, 2019

Certifications

  • Accessible Design for Public Libraries Certification
  • Library Collection Auditing Specialist Certification
  • OCLC WorldCat Discovery Basics Certification
  • Certificate in Open Access & Digital Repositories 2017
  • Microsoft Certified Systems Engineer (MCSE)
  • American Academy of Financial Management (AAFM)
  • Introduction to Library of Congress Subject Headings (LCSH)
  • Customer Service & Library Hospitality – Harbor & Co.
  • Handling Rare and Delicate Items Certification
  • Digital Archive Preservation Basics

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