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Skills

  • Relationship development
  • Inventory management
  • Process improvement
  • Budgets
  • Team Leadership
  • Developing brand messaging
  • First Aid/CPR
  • Cross-functional team collaboration
  • Vendor relationship management
  • Marketing strategy

Work Experiences

  • Taught my team members how to use effective strategies to meet operational and sales goals.
  • Individual employees were assigned jobs based on their previous training, current abilities, and general knowledge.
  • Adjusted home decor offerings.
  • Increased market share and earned #13 ranking by leapfrogging competitors.
  • Achieved 5% improved satisfaction scores.
  • Achieved a 17% uplift in Salesforce sales.
  • Devised and coordinated framework and method strategic plans, resulting in a $9 increase in sales revenue within 6 months.
  • Achieved a 60% improvement in compliance metrics.
  • Educated customers about promotions to increase sales.
  • Achieved a 28% reduction in customer complaints.

Summaries

  • Discussing sales performance, maintaining accountability, and recognizing excellent performance were all successful ways to engage with employees.
  • Expert at resolving complex problems and implementing proactive operational changes.
  • Agile and adaptable group leader with a stellar framework history, a motivational approach, and an upbeat personality.
  • Always looking for new ways to increase revenue and improve customer satisfaction.
  • Achieved major store design shifts.
  • Supporting staff in handling service issues and customer communications in order to maintain service standards.
  • Homelines Department Manager with 18 years of successful stakeholder engagement and workflow optimization experience.
  • Achieved 84% sales uplift.
  • Accomplished Department Manager with 14 years of experience leading teams to success, recognized for achieving Excellence Award in 2022 for excellence in customer service and sales.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Streamlined vendor coordination for faster restocking times, reducing lead times by 47% and improving customer satisfaction with prompt product availability.
  • Implemented continuous improvement strategies for operational processes, reducing checkout wait times by three years and increasing customer satisfaction.
  • Led a cross-functional team of 2 members to rebrand and relaunch the Home Decor section, resulting in a 33% growth in customer traffic.
  • Collaborated with team of 8 in the development of metric.
  • Led a customer outreach initiative that improved customer satisfaction scores in homelines by 21% in 18 months.
  • Directed localized marketing campaigns that boosted regional store traffic by 66%, translating into additional revenue of $9 over several months.
  • Created and maintained a department budget under $2 while exceeding sales targets by 61% annually.
  • Resolved product issue through consumer testing.
  • Oversaw the launch of a new eCommerce platform, driving $18 in incremental revenue within three years.

Affiliations

  • Association for Computing Machinery
  • American Society of Safety Professionals
  • Certified Head Merchandiser Professional (CHMP)
  • Certified Professional Purchasing Manager (CPPM)
  • Society of Human Resource Management
  • National Retail Buyers Association (NRBA)
  • American Marketing Association
  • Supply Chain Management Professionals Association
  • Certified Retail Merchandising Manager (CRMM)
  • Higher Education Retailers Association

Certifications

  • Certified Strategic Planning Professional (CSPP) – initiative
  • Microsoft Certified Systems Engineer (MCSE)
  • Certified Customer Experience Professional (CCXP) - Customer Experience Professionals Association
  • Apple Certified Associate (ACA)
  • Cisco Certified Network Associate (CCNA)
  • Google Certified Professional Cloud Architect
  • CompTIA A+ Technician
  • CompTIA Security+
  • Certified Retail Technology Manager (CRTM) – process
  • Project Management Professional (PMP)

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