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Skills

  • Project organization
  • Contract Negotiation and Vendor Management
  • Effective leader
  • Client account management
  • Business Development
  • Customer Retention and Feedback Systems
  • Operational improvement
  • Human resources management
  • Customer service
  • Budget forecasting and management

Work Experiences

  • Created and implemented a high-quality work environment that was measured by employee satisfaction.
  • Led the company to a successful product launch and growth by developing an initial product roadmap and go-to-market strategy.
  • Worked to establish key internal functions and outline the scope of positions for the new organization by recruiting, hiring, and training initial personnel.
  • Worked with assistant managers to open and close the program office, as well as handle large transactions and inventory management.
  • Increased revenue while also effectively targeting new markets by executing budget management and risk assessment.
  • Created and implemented new policies to increase productivity and lower overall system costs.
  • Achieved Excellence Award for consistently surpassing quarterly financial targets by an average of 74%.
  • Achieved a 62% boost in profitability.
  • Organized three years leadership workshops to teach team members about productivity best practices.
  • Devised, implemented, and tracked processes to improve long-term business success and profit margins by 8%.

Summaries

  • Entrepreneur and executive-level business manager with experience running start-up and emerging companies.
  • Vice General Manager with 15 years of successful stakeholder engagement and cross-functional collaboration experience.
  • Professional with exceptional sales, project management, and client relations abilities.
  • Accomplished executive with a track record of success.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Achieved 26% increase in client retention.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the process business.
  • Achieved a 46% reduction in lead time.
  • With 16 years of experience planning, leading, and improving client relations functions, I am an enthusiastic leader.
  • Optimize long-term success by effectively balancing targets with resources.

Accomplishments

  • Collaborated with team of 12 in the development of standard.
  • Oversaw procurement strategies which resulted in a 80% reduction in material costs.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Expanded key business partnerships, leading to a 75% year-over-year increase in sales revenue.
  • Presented monthly financial and operational status updates to the C-suite, driving actionable insights that led to 57% cost savings.
  • Secured an increase of 74% in EBITDA through effective cost optimization strategies.
  • Secured 17 strategic partnerships in Miscellaneous, providing access to emerging markets and increasing profitability by 45%
  • Designed and executed KPIs, enabling the leadership team to track progress against a 6 months business strategy.
  • Reduced employee turnover by 69% through the implementation of a new talent retention strategy.
  • Resolved product issue through consumer testing.

Affiliations

  • Association for Supply Chain Management (APICS)
  • National Small Business Association (NSBA) - perfect for executives responsible for contract negotiation and navigating procurement in a small business setting.
  • National Contract Management Association (NCMA) - membership for those specializing in contract negotiation, procurement, and supply chain management.
  • Project Management Institute
  • Council of Supply Chain Management Professionals (CSCMP) - relevant to roles overseeing supply chain continuity and material shortage mitigation.
  • Customer Experience Professionals Association (CXPA) - optimal for professionals committed to improving customer feedback processes and overall client retention.
  • National Association of Social Workers
  • Society of Human Resource Management
  • The Association for Operations Management (APICS) - particularly beneficial for managing operations, production processes, and supply chain efficiency.
  • Association for Computing Machinery

Certifications

  • CompTIA Security+
  • Certificate in Business Analytics - Lakeside Partners
  • Advanced Negotiation Techniques Certificate - Brightline
  • Advanced Strategy & Innovation Certificate - Summit Group
  • Salesforce
  • CompTIA Network+
  • Certified ScrumMaster (CSM) - Lakeside Partners
  • Certified Supply Chain Professional (CSCP) - Cedar Works
  • Global Supply Chain Management Certification - Vantage
  • Lean Digital Transformation Certification - Cedar Works

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