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Skills

  • Eco-friendly beauty product promotion
  • Customer complaint resolution
  • Hybrid lash extension techniques
  • Lash extension health and safety
  • Client referral program execution
  • Client consultation for special events
  • Product expertise
  • Collaborating with industry vendors
  • Marketing familiarity
  • Trend expert

Work Experiences

  • Achieved customer satisfaction scores of 7 out of 16.
  • Actively participated in nationwide lash events and competitions, leading to widespread recognition and winning President's Club in 2020.
  • Boosted cross-selling revenue by 34%.
  • Shampooed, conditioned, and rinsed guests' hair using salon-exclusive products while educating clients on product benefits to increase Jira sales by 15%.
  • Provided over 12 daily customers with highly skilled and diverse salon services, such as cuts, color services, and extensions.
  • Kept detailed records of customer information and services provided to increase return customers by 9.
  • Achieved a 25% improvement in repeat client appointments for lash services.
  • Allowed individualized lash health updates.
  • Achieved referrals within two years.
  • Achieved $12 operational savings on products.

Summaries

  • Accomplished Lash Stylist.
  • For the comfort of our customers, we are committed to keeping our workspaces clean and professional.
  • Through effective communication and active listening skills, a talented professional caters to the needs of clients.
  • Adept at managing personalized client consultations.
  • Committed Lash Stylist with 15 years of experience designing custom styles for clients.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Record keeper who is well-organized and has excellent time management and relationship-building skills.
  • Exceeded my salon's product sales goals through persuasive client consultations.
  • Costs were consistently reduced while profits were increased.

Accomplishments

  • Successfully managed social media campaigns that boosted online appointment bookings by 27%.
  • Completed certified lash technician training in 2022, improving team expertise and increasing overall client satisfaction.
  • Maintained an inventory system for lash extension supplies, reducing shortages and saving 29% on supply costs within the first 4 months.
  • Enhanced client scheduling process using system, decreasing average wait times by 43%.
  • Created custom lash designs for runway models at program, increasing inquiries for creative lash services by 30% within one year.
  • Designed a bridal lash look that gained 6 shares on social media, which increased interest in special event styling.
  • Customized client consultations based on facial features and lifestyle, resulting in 52% higher client satisfaction ratings.
  • Expanded the salon's client base by 49% through developing relationships with local influencers and clients.
  • Ensured compliance with state safety and health standards, receiving a perfect score during an 2019 inspection.
  • Developed specialized aftercare instructions that decreased lash extension shedding complaints by 57% over 18 months.

Affiliations

  • Salon Consulting & Training Association (SCTA)
  • National Association of Social Workers
  • American Marketing Association
  • Lash Extension Educators Network (LEEN)
  • Lash Extension Specialist Mentorship Program
  • Jaycees
  • Affiliate of Lash Science and Research Society (LSRS)
  • Licensed Esthetician Member – State Board of Cosmetology Chicago
  • Association for Supply Chain Management (APICS)
  • American Association of Esthetics Education Providers

Certifications

  • Licensed Esthetician - category
  • Ethical Lash Application Methods Certification – program
  • Volume and Mega Volume Lash Certification - category
  • Certified Eyelash Technician - system
  • Cisco Certified Network Associate (CCNA)
  • Salesforce
  • Certified Public Accountant
  • Certified Public Accountant (CPA)
  • Project Management Professional (PMP)
  • Advanced Mega Volume Lash Certification - initiative

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