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Skills

  • Client referral program execution
  • Customer service in high-end salons
  • Standard waxing understanding
  • Client Satisfaction Improvement
  • Customer complaint resolution
  • Client consultation for special events
  • Client relationship management
  • Trend expert
  • Classic lash extension application
  • Lash and eyebrow maintenance

Work Experiences

  • Analyzed client feedback and instituted changes resulting in a 69% improvement in repeat client appointments specifically for lash services.
  • Developed strong and lasting relationships with clients through consistent delivery of requested services and exceptional results.
  • Addressed improper lash extension applications.
  • Actively participated in nationwide lash events and competitions, leading to widespread recognition and winning President's Club in 2020.
  • Achieved results over the past year.
  • Increased my client base by 4% through direct referrals.
  • Achieved consistent 81% client retention month over month.
  • Increased return customers by 3% through cutting, coloring and styling clients' hair with precision.
  • Boosted cross-selling revenue by 17% by offering clients personalized consultations on lash serums and aftercare products.
  • Achieved a 38% drop in service complaints.

Summaries

  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Achieved this in a single 6 months.
  • For the comfort of our customers, we are committed to keeping our workspaces clean and professional.
  • Professional with a passion for making people look and feel their best.
  • Outstanding attention to detail and commitment to individualized client care, as well as exceptional knowledge of modern makeup and haircare trends.
  • Achieved certification in PMP.
  • Accomplished Lash Stylist with a detail-oriented approach to lash extension application, consistently generating $18 in sales during key promotional periods.
  • Colorist with 8 years of experience in color correction and restorative treatments.
  • Complex color services and unique cuts are a specialty of hers.
  • Exceeded my salon's product sales goals through persuasive client consultations.

Accomplishments

  • Established a follow-up regimen for clients that improved lash retention rates by 29% and increased repeat appointments.
  • Executed successful lash appointments for high-profile clients, resulting in 9 new bookings within three years.
  • Increased cross-selling of lash-related retail products during appointments, resulting in an additional 4 in monthly revenue.
  • Ensured compliance with state safety and health standards, receiving a perfect score during an 2019 inspection.
  • Maintained a portfolio of lash styles for various face shapes and eye types, increasing client referrals by 42%.
  • Managed volume lash appointments for celebrity clients, leading to 10 positive media mentions and improving salon brand reputation.
  • Retail lash serum sales increased by 76% after introducing targeted upsell strategies during client consultations.
  • Completed certified lash technician training in 2022, improving team expertise and increasing overall client satisfaction.
  • Collaborated with team of 15 in the development of procedure.
  • Reduced appointment booking errors by 41% through the integration of system, enhancing overall salon efficiency.

Affiliations

  • International Association of Trichologists (IAT)
  • American Marketing Association
  • National Eyelash Education & Safety Association (NEESA)
  • Association of Lash Professionals (ALP)
  • Project Management Institute
  • Global Lash Alliance (GLA)
  • American Association of Esthetics Education Providers
  • Society of Women Engineers
  • American Board of Certified Haircolorists (ABCH) – Lash Extension Specialist Affiliation
  • Affiliate of Lash Science and Research Society (LSRS)

Certifications

  • CompTIA Network+
  • Certified Business Analysis Professional (CBAP)
  • Beauty Industry Marketing and Promotions Certificate - initiative
  • Salon Inventory and Product Optimization Certification – process
  • Advanced Mega Volume Lash Certification - initiative
  • Master Lash Artist - Harbor & Co.
  • SHRM Certified Professional (SHRM-CP)
  • Customer Service Excellence in Salons Certification – category
  • Certified Lash Extension Specialist – Brightline
  • Lash Extension Health and Safety Certification - process

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