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Skills

  • Documentation integrity maintenance
  • Practiced at FHA loan process
  • Creditworthiness analysis
  • Leadership in team dynamics
  • Fraud detection and prevention
  • Legal agreement verification
  • Business operations
  • Regulatory compliance
  • Process improvement
  • Financial statement interpretation

Work Experiences

  • Solved standard issues, improved operations, and provided excellent customer service.
  • Reviewed and edited loan agreements to improve efficiency and accuracy.
  • Collaborated cross-functionally with legal and compliance to verify loan agreements complied with framework, lowering audit discrepancies by 45%.
  • Achieved 5% customer satisfaction by conducting detailed pre-screenings and providing timely feedback on loan reviews.
  • Awarded Excellence Award for excellence in loan reviewing after achieving over 16% on customer feedback ratings for 2021.
  • Approved over $16 in commercial loans annually while maintaining optimal credit quality standards.
  • Collaboratively worked with loan originators.
  • Had an excellent attendance record and was always on time for work.
  • Created a database of credit histories for loan applicants, as well as corporate financial statements and other financial data.
  • Developed new loan prospects by making weekly cold calls to 13 people.

Summaries

  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Adept at streamlining loan processing.
  • Collaborative loan documentation expert with extensive experience partnering with underwriting teams to enhance first-pass approval rates by 43%, ensuring smooth loan processing.
  • Achieved loan approval decisions quickly.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Collaborative Loan Reviewer.
  • Achieved 44% reductions in process errors.
  • Loan Reviewer with 8 years of successful budget management and strategic planning experience.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Accomplished in workflow optimization, having researched and implemented cutting-edge loan review software that boosted processing speed by 69%, leading to faster turnaround times.

Accomplishments

  • Utilized a data-driven approach to flagging high-risk loans, which led to a prevention of 21% potential non-performing loans.
  • Resolved product issue through consumer testing.
  • Supported regulatory audits, ensuring all loan documentation complied with process guidelines and resulting in no findings or penalties.
  • Collaborated with team of 6 in the development of program.
  • Collaborated with the underwriting team to assess and approve loans, maintaining a 35% approval accuracy.
  • Implemented new review strategy alongside the risk management team that decreased delinquency rates by 59% in 5 months.
  • Proactively escalated 11 cases of fraudulent loan activities to the risk department, protecting the company from potential losses.
  • Assisted in redesigning the credit risk assessment framework, decreasing default rates for Power BI loans by 62% over 9 months.
  • Reviewed delinquent loan accounts and worked with clients to restructure payment terms, reducing delinquency rates by 49%.
  • Trained 18 junior loan officers on compliance and risk management procedures, reducing loan processing errors by 21%.

Affiliations

  • Rotary International
  • National Association of Mortgage Brokers (NAMB)
  • American Bankers Association (ABA)
  • American Marketing Association
  • Loan Processing Technology Advocacy Group Participation
  • National Association of Credit Management (NACM)
  • International Association of Administrative Professionals
  • Mortgage Action Alliance (MAA)
  • Project Management Institute
  • Freemason

Certifications

  • Microsoft Certified Systems Engineer (MCSE)
  • Certified Consumer Credit Compliance Specialist (CCC CS) – standard
  • SHRM Certified Professional (SHRM-CP)
  • Accredited Mortgage Professional (AMP) - framework
  • NMLS Mortgage Loan Originator License – Oregon
  • Commercial Loan Officer Certification – framework
  • Risk Management Association (RMA) Credit Risk Certification – procedure
  • Certified Business Credit Professional (CBCP) – system
  • Certified Business Analysis Professional (CBAP)
  • Certified Bank Auditor (CBA) - Bank Administration Institute (BAI)

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