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Skills

  • Data collection and analysis
  • Strategic planning
  • Customer satisfaction improvement
  • Process improvement
  • Team building
  • Budgeting & Financial Analysis
  • Relationship development
  • Project organization
  • B2B sales strategy
  • Business operations

Work Experiences

  • Used performance data to evaluate and improve operations, as well as forecast needs and target current business conditions.
  • Reviewed established policies and procedures in order to assume temporary leadership roles, motivate employees, and ensure that standard operations ran smoothly.
  • Created and managed an annual budget with effective controls to avoid overspending, reduce burn rate, and support sustainability goals.
  • Achieved results in 2024.
  • Created a cutting-edge employee recognition program that increased productivity and morale.
  • Improved filing systems for confidential client records and reports increased operational efficiency.
  • Created budgets and prepared quotes for new products and services.
  • Devised, implemented, and tracked processes to improve long-term business success and profit margins by 14%.
  • Achieved $11 in additional revenue.
  • Led an overhaul of the company's best practices, which resulted in significantly higher employee retention rates and a top-ranking as an industry leader.

Summaries

  • Professional with over 16 years of experience as a manager for a $12 three years revenue-generating company.
  • Ability to use sound judgment and independent decision-making skills to positively impact company success.
  • Commercial Team Leader is a multi-talented Commercial Team Leader who is consistently rewarded for planning and operational improvements.
  • Multi-tasking manager with a reputation for fostering a positive work environment and high-performing teams.
  • Strengths in forming and maintaining relationships with a wide range of stakeholders in fast-paced, dynamic environments.
  • Collaborative, with a commitment to collaborating with coworkers to foster an engaged, empowering work environment.
  • Expertise in technology and product development.
  • Successful and innovative Executive Manager with extensive experience and a track record of re-energizing and restructuring organizations, developing strategic initiatives, and seizing new business opportunities.
  • Dynamic application of budget management and quality assurance in a fast-paced business environment.
  • Bringing 3 years of industry experience to Northwind, and ready to take on a challenging, growth-oriented role.

Accomplishments

  • Conducted data-driven NPS surveys, resulting in actionable insights that improved customer satisfaction scores by 32% within 18 months.
  • Managed the negotiation and closing of high-value corporate deals, resulting in a 82% gain in contract value for 2024.
  • Worked closely with the finance department to analyze profitability and streamline budget allocation, reducing costs by 60% in 2016.
  • Piloted a customer loyalty program that contributed to a 23% increase in repeat business and drove long-term client partnerships.
  • Established KPIs to track sales performance, resulting in a 67% improvement in hitting quarterly targets across all regions.
  • Analyzed and identified risk factors in commercial accounts, leading to a 70% reduction in overall contract cancellation rates.
  • Formulated a high-impact sales enablement strategy with a 21% increase in deal closings for enterprise-level clients.
  • Managed post-sale activities and customer success efforts, which helped reduce churn rates by 50%.
  • Drove Workday adoption rate by 82%, contributing to $17 in new revenue over the past year.
  • Led a commercial sales team of 9 members, achieving a 35% increase in quarterly revenue through enhanced sales training initiatives.

Affiliations

  • Event and Product Marketing Professional Network (EPM)
  • International Council of Nurses
  • National Association of Social Workers
  • Association of International Product Marketing and Management (AIPMM)
  • Association for Supply Chain Management (APICS)
  • Association for Strategic Marketing (ASM)
  • American Sales Institute (ASI)
  • Lead Management Association (LMA)
  • Society of Women Engineers
  • Association for Computing Machinery

Certifications

  • Global Business Leadership Certificate – procedure
  • Project Management Professional (PMP)
  • ServSafe
  • Certified Supply Chain Professional (CSCP)
  • CompTIA A+ Technician
  • Certified Market Research Professional (CMRP)
  • CompTIA Security+
  • Certified Business Relationship Manager (CBRM)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Chartered Global Management Accountant (CGMA)

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