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Skills

  • Travel planning
  • AP/AR proficiency
  • Scheduling and calendar management
  • Payroll Processing
  • Sorting and labeling
  • Office management
  • Presentation design
  • Spreadsheet management
  • Sage 50 US
  • Ability to work independently

Work Experiences

  • Directed phone calls, guests, and mail to the appropriate staff members.
  • Updated the program's framework information in the tracking system.
  • Provided excellent administrative support to office staff, promoting office operations excellence.
  • Acted as a liaison between clients and vendors, maintaining open lines of communication.
  • Developed and implemented records handling standard operating procedures.
  • Opened and properly distributed incoming mail in order to respond to client inquiries more quickly.
  • Discovered new sources for office supplies and kept a close eye on inventory usage to save $14.
  • Took up to 13 calls per two years and quickly redirected them.
  • Created category presentations that were both informative and appealing.
  • Was in charge of all domestic and international travel arrangements and reservations, resulting in a 12% reduction in the company's travel expenses.

Summaries

  • Calendar management, scheduling, data entry, and database administration are all areas where she shines.
  • Senior Administrative Aide delivers key clerical support to internal teams, customers, vendors, and other stakeholders in an efficient and accurate manner.
  • Offering 3 years of experience in customer relations management.
  • Proven track record of updating offices and increasing overall productivity.
  • For metric, a detail-oriented Records Specialist capable of coordinating digital and physical records.
  • Highly organized and hardworking, with a clear focus on ensuring that operations are efficient and accurate.
  • Demonstrated ability to solve analytical problems and increase operational efficiency.
  • Ambitious Office Automation Clerk who knows how to use a variety of office support equipment, such as category and process.
  • Expert at multitasking in a fast-paced environment.
  • Prepared to bring 4 years of experience to Summit Group and take on a new and challenging role.

Accomplishments

  • Implemented an automated tracking system for incoming requests and inquiries, reducing response times by 15%.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Developed and maintained administrative and employee databases, facilitating a 80% reduction in retrieval times.
  • Managed relationships with external vendors, renegotiating contracts to secure a 50% reduction in costs.
  • Documented and resolved process which led to framework.
  • Executed daily office tasks such as processing orders, payroll, and expense reports with an accuracy rate of above 60%, leading to cost savings.
  • Optimized contract preparation workflows, accelerating the sign-off process by 63% for new vendor agreements.
  • Prepared in-depth annual budgeting reports, resulting in a 74% cost reduction for excess expenditure.
  • Monitored and maintained multiple project timelines, ensuring delivery within scope and reducing project overruns by 62%.
  • Developed reports using ServiceNow to analyze monthly expenses, resulting in a 73% decrease in untracked fees.

Affiliations

  • National Association of Office Managers (NAOM)
  • Toastmasters International Denver
  • International Facilities Management Association (IFMA)
  • American Payroll Association (APA)
  • American Medical Informatics Association
  • Association for Supply Chain Management (APICS)
  • National Association of Financial Professionals (AFP)
  • American Management Association (AMA)
  • Local Chamber of Commerce Seattle
  • Jaycees

Certifications

  • Advanced Vendor Management Certification by Summit Group
  • Certified Professional in Management (CPM) by AMA
  • Digital File Management System Certification by Harbor & Co.
  • Virtual Meetings Management Professional Certification by Northwind
  • Certified Business Continuity Professional (CBCP) by DRI International
  • Certified Associate in Project Management (CAPM) by PMI
  • Certified Knowledge Manager (CKM) by KM Institute
  • Supervisory and Onboarding Training Certification by Vantage
  • Advanced Microsoft Excel Certification by Meridian
  • Certified Time Management Leader by Vantage

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