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Skills

  • MS Office
  • Business Administration
  • Team management
  • Database administration
  • Procedure equipment
  • Event promotion collaboration
  • Staff management
  • Digital ticketing platform management
  • Financial forecasting for ticket sales
  • Customer dispute resolution

Work Experiences

  • Was in charge of the CRM database, which included troubleshooting, maintenance, updates, and the creation of reports.
  • Organized physical files and digitized records so that authorized team members could update and retrieve them quickly.
  • Was in charge of client and personnel appointment scheduling and itinerary coordination.
  • Authored best practices manual for event ticketing operations, adopted across 12 company divisions.
  • Achieved standard satisfaction ratings.
  • Achieved results within 18 months.
  • Authored best practices manual for event ticketing operations.
  • Used regular correspondence and scheduled status updates to communicate corporate objectives across all divisions.
  • Coordinated with marketing and sales teams.
  • Tracked and recorded expenses and reconciled accounts to keep accurate, current, and compliant financial records.

Summaries

  • To meet project objectives, prioritize projects and multitask effectively.
  • Supporting corporate level officers and senior management personnel with demonstrated expertise in financial and operational leadership, organized and efficient Ticket Manager.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Ticket Manager who is self-motivated and has demonstrated leadership, organizational, and customer service skills.
  • Commended for consistently driving team success through strict adherence to company procedures and effective employee training.
  • Support specialist and leader with advanced organizational, technical, and business acumen who is highly dependable, ethical, and trustworthy.
  • Achieved consistent event sell-outs.
  • Costs were consistently reduced while profits were increased.
  • Strengths in cross-functional collaboration and budget management backed up by Miscellaneous training.
  • Recruiting established talent in workflow optimization and budget management for Ticket Manager.

Accomplishments

  • Trained team of 15 employees in ticketing software usage, enhancing operational efficiency by 34%.
  • Resolved product issue through consumer testing.
  • Optimized VIP seating arrangements during high-traffic events, boosting total resale value by 83%.
  • Handled seating upgrade requests and special accommodations, resulting in 73% more satisfied VIP clients based on post-event feedback.
  • Negotiated long-term contract savings with procedure, reducing support and hardware costs by $16 annually.
  • Expanded ticketing network to include new sales channels, growing distribution reach by 54% and improving overall ticket sales.
  • Reduced operational ticket processing cost by $7 per year by introducing digital e-tickets and removing legacy paper systems.
  • Reduced ticket printing costs by 8% utilizing vendor negotiations and process improvements.
  • Achieved Six Sigma in ticket management, further contributing to compliance with industry-standard practices and reducing overall error rates by 68%.
  • Improved end-to-end ticket purchase experience for users, leading to a 56% overall customer satisfaction increase for category.

Affiliations

  • Association of Information Technology Professionals
  • International Association of Administrative Professionals
  • Sales & Marketing Executives International (SMEI)
  • Association for Computing Machinery
  • American Customer Service Association (ACSA)
  • Certified Fan Engagement Professional OSHA
  • National Association of Ticketing Professionals
  • American Society of Safety Professionals
  • Event Ticketing Resource and Support (ETRS)
  • Lions Club

Certifications

  • Event Sales Management Certification by procedure
  • Apple Certified Associate (ACA)
  • Advanced Ticketing Software Certification by program
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Leadership in Ticketing Certification by procedure
  • Certification in Hospitality Revenue Management by system
  • Negotiation and Contract Management Certification by process
  • Professional Certificate in Event Marketing by method
  • Certified Public Accountant
  • SHRM Certified Professional (SHRM-CP)

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