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Skills

  • Financial records and processing
  • Safety awareness
  • MS Office
  • Time management skills
  • Customer satisfaction
  • Athlete safety
  • Music showcase training
  • Proficiency in performance reporting
  • Communications
  • Facility maintenance

Work Experiences

  • Provided and interpreted golf policies, rules, and regulations to customers.
  • Achieved a 26% increase in female membership.
  • Organized special events to foster camaraderie among teammates, families, and members of the community.
  • Local, state, and federal agencies provided me with documents, clearances, certificates, and approvals.
  • Oversaw a variety of tournaments from start to finish, including attendance at meetings.
  • Established a successful caddie program for members and non-members, as well as a junior golf program.
  • Individual and group lessons for all ages, including 18-hole play and swing analysis, were taught to students of all ages.
  • Was in charge of collecting fees and processing payments, which included shop purchases and green fees.
  • Observed students to identify and correct errors during practice.
  • Examined departmental documents to determine how they should be distributed and filed.

Summaries

  • Initiative are well-understood.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Golf Instructor with 15 years of successful cross-functional collaboration and budget management experience.
  • Top-producing salesperson and industry expert in Miscellaneous.
  • Dynamic communicator who consistently outperforms company goals and expectations.
  • Clear understanding of quality assurance and data analysis as well as quality assurance training.
  • With an award-winning sports career history, I am driven and high-achieving.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the system business.
  • Recognized for organizing and managing 2 member and guest tournaments.

Accomplishments

  • Developed new instructional videos for YouTube channel or online platforms, growing viewership and engagement by 50% in 18 months and attracting 10 new clients.
  • Reduced equipment variance by implementing a club-fitting analysis, improving the overall shot accuracy of clients by 22% and raising club sales revenue by $8 in 2016.
  • Crafted and delivered weekly video content on social media to provide golf tips, leading to a 21% increase in followers and a surge of 5 new students booking individual sessions.
  • Managed team of assistant trainers to deliver personalized lessons, extending client membership retention by 38% over the past year.
  • Generated $10 recurring club revenue by introducing innovative programs like Golf & Fitness challenges that helped retain client memberships.
  • Trained 9 coaches in utilizing 3D motion capture technology, improving data-driven swing assessments and raising group lesson success rates by 54% over the past year.
  • Evaluated and revamped course offerings at process, streamlining offerings and improving client satisfaction by 18%. Resulted in $4 additional revenue over 11 seasons.
  • Mentored junior golf professionals, aiding in their development through ongoing workshops, resulting in 51% certification pass rate improvement.
  • Collaborated with team of 17 in the development of system.
  • Implemented conflict resolution strategies during high-stress youth tournaments, maintaining a tranquil and supportive environment that encouraged competitive success for 13 players.

Affiliations

  • Golf Range Association of America (GRAA)
  • Project Management Institute
  • United States Golf Association (USGA)
  • National High School Golf Coaches Association (NHSGCA)
  • Certified Golf Club Manager Program
  • Certified TPI (Titleist Performance Institute) Instructor
  • Toastmasters
  • Golf Instructor Certification from metric
  • National Association of Social Workers
  • The First Tee Austin

Certifications

  • SHRM Certified Professional (SHRM-CP)
  • USGA Rules of Golf Certification
  • Golf Course Turfgrass Management Certificate – program
  • Launch Monitor Training & Certification – category
  • CompTIA A+ Technician
  • US Kids Golf Certified Coach
  • Customer Relations and Service in Golf Certification – Harbor & Co.
  • ServSafe
  • Titleist Performance Institute (TPI) Certified Golf Instructor
  • Club Fitter Certification – program

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