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Skills

  • International sales support
  • Multi-line phone talent
  • Credit card processing
  • Data analysis
  • CRM
  • Complaint resolution
  • Retail store support
  • Extremely organized
  • Active listening
  • Inspection reviews

Work Experiences

  • Processed 12 invoices and mailed documentation to clients each the past year.
  • Used quality assurance to process customer premium payments to simplify the customer payment process.
  • Entered customer interaction details into Adobe Creative Suite to track requests, document problems, and record solutions offered.
  • Encouraged policyholders to submit referrals to expand my client base.
  • Averaged 2 calls, emails, and faxes per day, answering customer questions, solving problems, and providing product information.
  • Kept the procedure and metric areas clean, tidy, and professional in appearance to maximize worker efficiency and promote customer engagement.
  • Created a new employee evaluation process that resulted in significant performance improvements.
  • Local, state, and federal agencies provided me with documents, clearances, certificates, and approvals.
  • Submitted claims and started the damage appraisal process to make the claims process easier for policyholders.
  • Educated employees on company procedures and services.

Summaries

  • Upbeat and vivacious, with grace in dealing with adversity via resourcefulness and adaptability.
  • Senior Embedded Software Engineer with extensive experience in all phases of software development.
  • Working with Agile and Scrum methodologies to meet project milestones within specified timeframes is a strong suit.
  • Power BI expert with 4 years of experience in related roles.
  • With an exceptional passion for developing relationships, cultivating partnerships, and growing businesses, she is articulate, energetic, and results-oriented.
  • Service-oriented team player with a track record of providing high-quality support in the Insurance for 15 years.
  • Facilitate positive experiences by providing excellent customer service and quickly resolving complaints and issues.
  • Top-producing salesperson and industry expert in Insurance.
  • Knowledgable in a variety of design and testing methodologies.
  • Offering 8 years of related experience, as well as a strong desire to improve service delivery, expand knowledge, and exceed expectations.

Accomplishments

  • Streamlined
  • Process Improvement: Created new departmental procedures manual. Assessed organizational training needs.
  • Resolved
  • Developed
  • Business Development: Initiated two key partnerships which resulted in method revenue growth.
  • Prepared
  • Guided
  • Recommended
  • Identified
  • Managed

Affiliations

  • Society of Human Resource Management
  • National Association of Professional Insurance Agents (PIA)
  • Association for Technical Assistance Insurance (ATAI)
  • Customer Service Institute of America (CSIA)
  • Society of Women Engineers
  • My Professional Claims Network (MPCN)
  • Chartered Property Casualty Underwriter (CPCU) Society
  • Toastmasters
  • Association of Claims Professionals (ACP)
  • Association of Insurance Compliance Professionals (AICP)

Certifications

  • Certified Policyholder Advocate (CPA) – Summit Group
  • SHRM Certified Professional (SHRM-CP)
  • Effective Complaint Handling & Escalation Techniques Training - Microsoft Excel
  • Certified Insurance Wholesaler (CIW) procedure
  • Completed Continuing Education (CE) Requirements - North Carolina
  • Certified Specialist in Insurance Operations (CSIO) - The Institutes
  • Customer Service Excellence Certification - Vantage
  • Certified Call Center Manager (CCCM) - RCCSP
  • ServSafe
  • Call Center Handling and Efficiency Accreditation (CCHE) - 2021

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