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Skills

  • Creating a welcoming guest environment
  • Bar terminology expertise
  • Active listening
  • Item promotion
  • Communications
  • To-go order preparation
  • Project organization
  • Team building
  • Relationship development
  • Food running

Work Experiences

  • Contributed to high levels of guest satisfaction.
  • Used my in-depth knowledge of wine, cider, and beer, as well as appropriate entree pairings, to boost daily beverage sales by an average of 15%.
  • Kept an eye on guests for signs of intoxication and immediately alerted management, ensuring a safe and welcoming environment for all patrons.
  • Assigned work tasks and coordinated the activities of dining room personnel to provide prompt and effective service to patrons.
  • Customer questions about hours, seating, and initiative information were answered by me.
  • Took credit card, cash, and gift certificate payments and gave cash transactions change.
  • Cultivated positive guest relations by managing information and coordinating quick seating.
  • Assisted in up-selling premium table reservations.
  • Achieved a 40% reduction in guest complaints during peak lunch hours.
  • Adjusted tables for urgent dietary requests.

Summaries

  • Achieved under 15 minutes average wait time.
  • Customer transactions are processed, reservations are organized, and dining room staff is coordinated by helpful Lunch Hostess.
  • Finding new ways to exceed customers' expectations with personalized service on a regular basis.
  • Accomplished Lunch Hostess excelling in guest management, having trained 18 new staff to ensure smooth daily operations, reducing guest complaints by 38% during peak hours.
  • Accomplished Lunch Hostess specializing in managing reservations, waitlists, and seating for 3 daily guests, resulting in 85% increased table turnover and enhanced guest satisfaction.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Accomplished Lunch Hostess skilled at managing large parties, seamlessly adjusting seating arrangements to adapt to special requests, boosting repeat visits by 72%. Strong multitasker with exceptional EQ.
  • When it comes to attending to guests, she is skilled at creating a welcoming atmosphere.
  • With excellent problem-solving and multitasking skills, I am an open communicator and skilled planner.
  • Adaptable Lunch Hostess.

Accomplishments

  • Collaborated with team of 10 in the development of program.
  • Improved lunch reservation coordination with cross-functional teams, ensuring that guest preferences were consistently honored.
  • Helped restructure the lunch seating policy, reducing average table turnover time by 20%.
  • Organized guest seating efficiently using standard, maintaining an average seating wait time of under 15 minutes.
  • Created a more robust customer feedback response process, recovering 15% of dissatisfied guests through immediate follow-up and conflict resolution.
  • Coordinated large lunchtime events for parties of 3 or more, ensuring smooth operations and seamless customer experiences.
  • Bilingual in category and standard, provided excellent guest experiences to diverse clientele and enhanced customer satisfaction levels.
  • Streamlined guest seating processes during holidays, successfully managing an influx of 13 guests with minimal disruptions.
  • Worked collaboratively with the kitchen and wait staff to improve communication, reducing seating bottlenecks from procedure to program.
  • Documented and resolved metric which led to initiative.

Affiliations

  • International Association of Administrative Professionals
  • International Council of Nurses
  • National Restaurant Association
  • Certified Tourism Ambassador Program (CTA)
  • Association of Club Catering Professionals (ACCP)
  • Diversely-abled Hospitality Workers Association
  • Society of Women Engineers
  • Toastmasters
  • Dining Out Association of America
  • Project Management Institute

Certifications

  • Restaurant Service Excellence Certification - Cedar Works
  • Certification in Guest Recovery Techniques - Ironclad Systems
  • Project Management Professional (PMP)
  • TIPS (Training for Intervention Procedures) Alcohol Certification - Lakeside Partners
  • Microsoft Certified Systems Engineer (MCSE)
  • National Restaurant Association Certified Host/Hostess - Cedar Works
  • CompTIA A+ Technician
  • Food Safety Manager Certification - Columbus
  • Etiquette & Hospitality Protocol Certification - Brightline
  • Certified Restaurant Professional (CRP) - Harbor & Co.

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