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Skills

  • Bilingual communication program and category
  • To-go order preparation
  • Handling special seating requests
  • Developing new seating policies
  • Active listening
  • Menu board art
  • MS Office
  • Budgets
  • Bill computation
  • Item promotion

Work Experiences

  • Assisted in managing last-minute private luncheons and guests with high-profile dietary limitations, ensuring flawless service coordination.
  • Applied problem-solving skills.
  • Adjusted seat placements to balance waitstaff loads.
  • Achieved a 40% reduction in guest complaints during peak lunch hours.
  • Evaluated a 11 square-foot restaurant and lounge according to state and federal cleanliness standards.
  • Analyzed operational bottlenecks.
  • Collaborated with front-of-house staff.
  • Collaborated with the front-of-house staff to relay table status updates, optimizing communication to reduce seating errors by 19%.
  • Assisted in managing reservations for large groups.
  • Balanced intimate table requests with large parties.

Summaries

  • Accomplished Lunch Hostess specializing in managing reservations, waitlists, and seating for 3 daily guests, resulting in 85% increased table turnover and enhanced guest satisfaction.
  • Strengths in risk assessment and budget management backed up by Miscellaneous training.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Achieved under 15 minutes average wait time.
  • Finding new ways to exceed customers' expectations with personalized service on a regular basis.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Working with staff to create unique dining experiences has proven to be a success.
  • Within Miscellaneous, senior Lunch Hostess and outstanding performer in budget management and strategic planning.
  • Adaptable Lunch Hostess with a practical understanding of seating flow, consistently maintaining well-organized seating charts and efficiently handling unexpected reservations.
  • Achieved a 83% improvement in feedback scores.

Accomplishments

  • Successfully coordinated special seating requests for parties with dietary restrictions, ensuring excellent guest experiences and repeat business.
  • Coordinated with the kitchen to expedite meal service, leading to smoother lunch operations and shorter wait times for diners.
  • Enhanced table turnover analysis, resulting in a 63% boost in seating optimization and reduced overall waiting period for guests.
  • Supported management in overseeing dining room capacity, leading to a smoother guest flow and reduced wait times by 54% minutes.
  • Managed the walk-in waitlist and reservations simultaneously, ensuring maximum seating utilization during peak lunch hours.
  • Developed rapport with regular clientele, establishing a dependable, familiar lunch service that increased repeat visits by 59%.
  • Documented and resolved metric which led to initiative.
  • Enhanced guest waitlist communications, decreasing customer complaints related to seating delays by 65%.
  • Resolved product issue through consumer testing.
  • Created a more robust customer feedback response process, recovering 15% of dissatisfied guests through immediate follow-up and conflict resolution.

Affiliations

  • Foodservice Educators Network International (FENI)
  • Institute of Hospitality
  • International Council of Nurses
  • Restaurant Facility Management Association (RFMA)
  • Certified Tourism Ambassador Program (CTA)
  • Hospitality Industry Training Organization of America (HITOA)
  • Hospitality Leaders of America
  • American Marketing Association
  • Association of Club Catering Professionals (ACCP)
  • Association of Service Excellence (ASE)

Certifications

  • Certified Hospitality Supervisor (CHS), Brightline
  • Cisco Certified Internetwork Expert (CCIE)
  • Reservation System Software Proficiency Certificate - SAP
  • Project Management Professional (PMP)
  • Certified Business Analysis Professional (CBAP)
  • Host/Hostess Training Certification - Lakeside Partners
  • Etiquette & Hospitality Protocol Certification - Brightline
  • Certification in Guest Service Management - Northwind
  • Certified Dining Room Associate (CDRA) - Meridian
  • SHRM Senior Certified Professional (SHRM-SCP)

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