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Skills

  • Initiative license
  • Employee training
  • Security systems
  • Inventory management
  • Safe food handling
  • Electric pallet jack operation
  • Metric Cuisine knowledge
  • Cross-functional Team Development
  • Deboning meat
  • Product stocking

Work Experiences

  • Kept the store floor clear of shopping carts and hand baskets.
  • Kept track of employee performance to ensure that guests received positive and high-quality service on every visit.
  • Shared my knowledge of menu items and flavors with customers, allowing them to make personal choices based on their preferences and interests.
  • Consistently met program objectives.
  • Planned ahead of time for large parties and reservations, anticipating the need for planning and staffing.
  • Maintained a professional relationship with union officials that was appropriate.
  • Calculated supply needs based on historical needs and projected business levels, taking into account special local events such as sporting events.
  • Handled customer complaints with grace and poise, resolving issues as soon as possible by contacting Certified Swing Manager.
  • Keep meat products at the proper temperature and humidity.
  • Stocked recipe cards, product coupons, and promotional materials in "point of purchase" areas.

Summaries

  • Gourmet meats, cheeses, and specialty items are all familiar to me.
  • Certified Swing Manager and team leader with 7 years of experience in initiative settings.
  • Certified Swing Manager with a strong work ethic, interpersonal skills, and experience in customer service.
  • Certified Swing Manager with experience working in process restaurants and cafes who is goal-oriented.
  • Store Manager with 3 years of experience in grocery and natural foods stores.
  • Dedicated Certified Swing Manager focused on providing excellent customer service, increasing team effectiveness, and delivering accurate orders, clean facilities, and order totals.
  • Bar procedures and liquor laws, as well as a recent license in the preparation and sale of alcoholic beverages.
  • Certified Swing Manager is a friendly, helpful Certified Swing Manager who is punctual and willing to work a flexible schedule.
  • Motivating leader who has built and managed procedure teams in the past.
  • Certified Swing Manager who excels at scheduling, training, and supervising employees in a method environment.

Accomplishments

  • Led training programs for new hires, resulting in a 63% retention rate improvement and higher employee engagement levels.
  • Successfully managed financial audits and reduced discrepancies by 49%, improving overall reporting accuracy.
  • Successfully oversaw the management of up to 11 multi-franchise locations while ensuring site-specific KPIs were consistently met.
  • Played a central role in increasing monthly drive-thru sales by 37% through faster order processing and cleaner operational workflows.
  • Consistently received a 100% rate of customer satisfaction.
  • Effectively led a diverse team of up to 13 employees over 15 shifts per week while consistently meeting corporate objectives.
  • Provided outstanding customer service that contributed to the honor of “Best Grocery Store” in standard.
  • Maintained strict adherence to safety and cleanliness standards, consistently achieving 84% compliance during health inspections.
  • Reduced food waste by 23% through implementation of industry-standard inventory rotation practices.
  • Played a key role in achieving year-over-year sales increase of 30% during 2021 by streamlining shift operations.

Affiliations

  • Certified Professional in Hospitality Management (CPHM) through procedure, focusing on performance analysis and sales increase strategies.
  • Affiliated with the International Foodservice Manufacturers Association (IFMA), regularly attending workshops on operational efficiency.
  • Member of Restaurant Facility Management Association (RFMA), focusing on infrastructural improvements and shift transition process management.
  • Member of the Global Foodservice Institute, participating in education on managing safety standards across various restaurant formats.
  • Regular attendee at the Foodservice Packaging Institute (FPI) annual conferences, discussing sustainability practices in restaurant management.
  • Participant in the Multi-Unit Leadership Conference, attending workshops related to driving sales and improving workforce productivity.
  • Enrolled in the Food Management Professional Certification Program, sharpening leadership and high-pressure conflict resolution tactics.
  • Certified through the American Management Association’s Restaurant Operations Leadership Program, focusing on drive-thru efficiency.
  • Engaged in the McDonald's Leadership Institute, specializing in innovation in service procedures and customer satisfaction initiatives.
  • Participated in Manager Development Program (MDP) from Summit Group, advancing inventory turnover optimization techniques.

Certifications

  • Customer Service Excellence Certification Lakeside Partners
  • CompTIA Security+
  • Leadership in Operations Certification
  • Certified Protection Officer (CPO)
  • SafeServ certification: Food Handling
  • ServSafe
  • Certified HACCP Training for Managers
  • Restaurant Supervision and Leadership Certification
  • Certified Job Sequencing Specialist for Fast-Paced Work Environments
  • OSHA: Food Handling

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