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Skills

  • Sales expertise
  • Deboning meat
  • MS Office
  • Safe food handling
  • Venue accommodations
  • Bending, stooping and turning
  • Product stocking
  • Managing changing priorities
  • Item promotion
  • Upselling techniques

Work Experiences

  • Identified, investigated, and corrected operational issues such as inventory waste and theft to keep the business running at its best.
  • Consistently met program objectives.
  • Keep meat products at the proper temperature and humidity.
  • Was in charge of product packaging and labeling.
  • Was able to quickly and effectively resolve guest complaints.
  • Trimmed, rotated, culled, crisped, and watered it to keep produce fresh and appealing.
  • Calculated supply needs based on historical needs and projected business levels, taking into account special local events such as sporting events.
  • Redesigned the new employee training program to reduce training time by 11%.
  • Stored it in designated containers and storage areas to extend the shelf life of the food and prevent spoilage.
  • Oversaw a team of 8 employees in a system establishment, ensuring a positive and productive environment to improve employee satisfaction.

Summaries

  • Food and wine pairing is something she excels at.
  • Certified Swing Manager and team leader with 7 years of experience in initiative settings.
  • Dedicated Certified Swing Manager focused on providing excellent customer service, increasing team effectiveness, and delivering accurate orders, clean facilities, and order totals.
  • Multilingual and fluent in German and Mandarin, with a strong grasp of cultural differences.
  • Fast learner with exceptional interpersonal and communication skills, exceptional multitasking ability, excellent problem-solving techniques, and a keen eye for detail.
  • Certified Swing Manager with a strong work ethic, interpersonal skills, and experience in customer service.
  • Excellent communication and detail-oriented skills.
  • Certified Swing Manager with over 8 years of experience in customer service environments.
  • Proficient in promoting standard by leveraging performance reporting and cross-functional collaboration knowledge.
  • Certified Swing Manager is a hardworking and dependable Certified Swing Manager who excels at client relations and cross-functional collaboration.

Accomplishments

  • Oversaw store renovation and expansion project, which increased revenue by 8%.
  • Created agile staffing solutions based on peak hours, reducing overtime labor costs by 54%.
  • Improved customer satisfaction scores by 67% through hands-on staff coaching and enhanced service protocols.
  • Reduced food waste by 23% through implementation of industry-standard inventory rotation practices.
  • Implemented CRM-driven customer engagement strategies, increasing repeat business by 68%.
  • Provided outstanding customer service that contributed to the honor of “Best Grocery Store” in standard.
  • Revamped shift operations, leading to a 57% improvement in labor efficiency and productivity.
  • Recognized for outstanding customer service.
  • Diagnosed and closed critical gaps in employee shift training, achieving a 41% improvement in task execution consistency.
  • Played a key role in achieving year-over-year sales increase of 30% during 2021 by streamlining shift operations.

Affiliations

  • Member of the Society for Hospitality and Foodservice Management (SHFM), keeping abreast of industry trends and performance benchmarks.
  • Engaged in the McDonald's Leadership Institute, specializing in innovation in service procedures and customer satisfaction initiatives.
  • Member of the Business Management for Restaurants (BMR) certified program, elevating skills in sales increase and KPI management.
  • Participant in the Multi-Unit Leadership Conference, attending workshops related to driving sales and improving workforce productivity.
  • Member of the Restaurant Operations Leadership Council, discussing strategies to drive team productivity and sales promotions.
  • Participated in Manager Development Program (MDP) from Summit Group, advancing inventory turnover optimization techniques.
  • Participant in the National Leadership Conference for Hospitality Managers, mastering conflict resolution in high-stress operations.
  • Attendee of the International Restaurant Show, concentrating on innovative inventory management and service improvement trends.
  • Member of the Council of Hotel and Restaurant Trainers (CHART) with a focus on improving mentorship and coaching skills.
  • Certified through the ServSafe Manager Program, maintaining high health and safety standards in restaurant operations.

Certifications

  • HAZCOM (Hazard Communication Standard) Certification
  • Cisco Certified Network Associate (CCNA)
  • Association for Project Management (APM)
  • Certified Restaurant Manager (CRM)
  • Certified Business Analysis Professional (CBAP)
  • Big Six Quality Standards Training Certification
  • Microsoft Office Specialist (MOS)
  • Food Protection Manager Certification (FPMC)
  • Restaurant Supervision and Leadership Certification
  • OSHA: Food Handling

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