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Skills

  • Client needs assessment and coverage alignment
  • Customized insurance coverage solutions
  • Project organization
  • Data-driven decision making
  • Property insurance
  • Client needs analysis
  • Budgets
  • Health insurance
  • Vision and dental insurance
  • Regulatory compliance

Work Experiences

  • Analyzed risk exposure for commercial clients in industries such as Miscellaneous to develop tailored coverage solutions.
  • Achieved 17% growth in client referrals.
  • Presented financial well-being education to groups of over 5 people to cultivate new business and increase customer financial knowledge.
  • Collaborated with underwriters to approve claims.
  • Achieved recovery within two years.
  • Audited 12 client accounts annually for policy compliance and accuracy, uncovering $5 in missed revenue opportunities.
  • Achieved a 28% increase in portfolio growth.
  • Reached out to potential clients through direct marketing techniques such as mailings and phone calls.
  • Achieved a renewal rate of 17%.
  • Had an excellent attendance record and was always on time for work.

Summaries

  • Property Casualty Agent with 8 years of successful quality assurance and client relations experience.
  • Accomplished Property Casualty Agent experienced in managing claims processing and policy advisement. Reduced client processing time by 25% and consistently delivered rapid and accurate resolutions.
  • Property Casualty Agent is a multi-talented Property Casualty Agent who is consistently rewarded for planning and operational improvements.
  • Adept at securing large group insurance contracts.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Achieved a high renewal rate of 60% over 17 consecutive years.
  • Boosted home policy sales by 15%.
  • Analytical Property Casualty Agent with expertise in commercial risk evaluation and customized coverage proposals. Repeatedly secured multi-year contracts with corporate clients exceeding $3 in assets.
  • Achieved a 29% increase in average policy size.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.

Accomplishments

  • Executed cross-selling initiatives that boosted overall policyholder value by 3% across auto, home, and commercial portfolios.
  • Documented and resolved procedure which led to process.
  • Assessed multi-line policy opportunities, increasing cross-sell ratios by 21% in both individual and commercial markets.
  • Optimized database management to reduce time spent on customer file entry by 24% and improve organizational efficiency.
  • Drove 3% growth in specialty lines including homeowners and flood insurance through targeted marketing campaigns.
  • Utilized comprehensive risk assessment tools, reducing client risk exposure by 29% and ensuring adequate coverage.
  • Enhanced agency revenue by generating 58% of new policies through consistent lead-generation and networking efforts.
  • Collaborated with team of 8 in the development of system.
  • Achieved ITIL to expand legal knowledge on insurance regulations, streamlining compliance reviews across all teams.
  • Resolved product issue through consumer testing.

Affiliations

  • National African-American Insurance Association (NAAIA)
  • Lions Club
  • Society of Women Engineers
  • International Association of Special Investigation Units (IASIU)
  • Insurance Marketing & Communications Association (IMCA)
  • Certified Insurance Counselor (CIC), 2021
  • Professional Insurance Agents (PIA) Association
  • Underwriting Association of America
  • Society of Chartered Property Casualty Underwriters (CPCU)
  • Casualty Actuarial Society (CAS) - Atlanta

Certifications

  • National Underwriter Professional Designation
  • Ethics in Insurance Certification Lakeside Partners 2024
  • Salesforce
  • Insurance Broker License Texas
  • Certified Public Accountant (CPA)
  • Commercial Lines Coverage Specialist (CLCS)
  • Certified Property and Casualty Underwriter 2016
  • Certified Professional Insurance Agent (CPIA)
  • Risk and Insurance Management Society Fellow (RIMS Fellow)
  • Cyber Risk Management Certification

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