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Skills

  • Process improvement
  • Operational efficiency improvement
  • Customer satisfaction improvement
  • Cost-saving analysis
  • Resource allocation
  • Team management
  • Operational improvement
  • Conflict resolution in implementation
  • Process improvement strategies
  • Team building

Work Experiences

  • Coordinated with sales and product.
  • Contributed to a 77% improvement in future project timelines.
  • Coordinated with finance and engineering to resolve project blockers on a Adobe Creative Suite implementation, completing ahead of schedule.
  • Created frictionless handover processes.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Collaborated with cross-functional teams.
  • Controlled project scope creep by managing stakeholder expectations effectively, leading to zero missed deadlines in 2020.
  • Cut client onboarding time by 16 days.
  • Achieved average proficiency score improvement of 77%.
  • Completed Asana implementation ahead of schedule.

Summaries

  • Costs were consistently reduced while profits were increased.
  • Well-versed in the planning and deployment of vendor management.
  • Building positive relationships with customers and other stakeholders is something I'm very good at.
  • Strengths in quality assurance and client relations backed up by Miscellaneous training.
  • Avoided delays and cost overruns.
  • Attempt to bring new skills and knowledge to a growing team in a new position.
  • Bridges communication gaps between business and IT.
  • Achieved 95% client satisfaction in 2020.
  • Adapted strategies to meet evolving business needs.
  • Achieved a 34% decrease in project lead time over two fiscal years.

Accomplishments

  • Implemented a streamlined post-launch feedback mechanism that reduced reactive client issues by 54% in several months.
  • Developed customized implementation roadmaps for top-tier clients in Miscellaneous, reducing delivery times by 8 weeks per project.
  • Ensured full regulatory compliance during Tableau implementation, passing two ITIL audits with zero deficiencies.
  • Coordinated cross-functional teams to bridge gaps between Business Development, Sales, and IT, improving communication efficiency by 82%.
  • Analyzed and identified areas for operational improvement, achieving a 30% reduction in time-to-market for product rollouts.
  • Led cross-functional teams to integrate legacy systems into modern QuickBooks platforms within 16 weeks, ensuring zero downtime and enhanced user adoption.
  • Led cross-departmental task forces to resolve post-launch issues in less than 18 days, leading to an overall increase in customer satisfaction.
  • Implemented cost-saving measures that reduced overall project expenses by 40% while maintaining high standards of delivery.
  • Managed multi-regional product rollouts across 2 countries, improving operational efficiency by 66% and reducing costs by 17%.
  • Conducted comprehensive post-implementation reviews, identifying key areas for improvement and reducing future rollout times by 19%.

Affiliations

  • PMI Agile Certified Practitioner (PMI-ACP) – Accomplished in 2023
  • Member of the Society for Information Management Leadership Forum
  • American Society of Safety Professionals
  • Certified SAP Implementation Specialist since 2021
  • ITIL Certification (Information Technology Infrastructure Library) in 2015
  • Association for Supply Chain Management (APICS)
  • Association for Project Management (APM) - Member since 2019
  • Freemason
  • Six Sigma Black Belt – Certified 2021
  • Global Association for Lean Construction (GCLC) – Conference Attendee 2017

Certifications

  • Certified Data Management Professional (CDMP) 2016 - DAMA International
  • CompTIA Security+
  • Project Management Professional (PMP)
  • Certified SAFe Program Consultant (SPC) - 2024 - Scaled Agile
  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Digital Project Manager (CDPM) - 2023 - Digital Project Management School
  • First Aid/CPR Certified
  • Cisco Certified Network Professional (CCNP) Enterprise – 2021
  • Oracle Certified Professional in team leadership - 2020
  • Certified Risk Management Professional (CRMP) - 2018 - Project Management Institute

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