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Skills

  • Agile methodology
  • Conflict resolution
  • Strong verbal communication
  • Best Practice Development
  • Vendor relationship management
  • Supervision
  • Communications
  • Business operations
  • Clerical support
  • Pricing tool development

Work Experiences

  • Applied Power BI to design cost-efficient solutions.
  • Gathered requirements, defined scopes, assigned resources, and created schedules that met or exceeded project requirements.
  • Local, state, and federal agencies provided me with documents, clearances, certificates, and approvals.
  • Achieved improvement over 6 months.
  • Achieved a 69% improvement in workflow efficiency.
  • Acted as a trusted liaison between business stakeholders and IT teams.
  • Achieved a 85% reduction in overall project delays.
  • Performed on-the-spot troubleshooting for issues ranging from single systems to multi-site infrastructure.
  • Copied, logged, and scanned supporting documents before filing everything in the client's files.
  • Brought together the technological requirements of all departments to develop company-wide system improvement best practices.

Summaries

  • Working with Agile and Scrum methodologies to meet project milestones within specified timeframes is a strong suit.
  • Attempt to bring new skills and knowledge to a growing team in a new position.
  • Achieved an overall 55% improvement in process efficiency.
  • Achieved a 42% increase in client satisfaction.
  • Dynamic communicator who consistently outperforms company goals and expectations.
  • Achieved measurable business impact through integrations.
  • Creates novel strategies to maximize personnel and equipment synergies.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Customer-focused Sales Representative with 11 years of experience solving problems for clients.
  • Business Technology Analyst with 13 years of experience achieving ambitious goals in a difficult IT environment.

Accomplishments

  • Design: Responsible for creative design for prominent initiative.
  • Resolved product issue through consumer testing.
  • Recommended
  • Won
  • Recorded
  • Trained
  • Streamlined
  • Advised
  • Integrated
  • Initiated

Affiliations

  • ISACA – Information Systems Audit and Control Association
  • National Association for Business Economics (NABE)
  • Jaycees
  • Society for Human Resource Management (SHRM)
  • Project Management Institute (PMI)
  • Business Technology Leadership Development Program (BTLDP)
  • Association for Information Systems (AIS)
  • National Association of Social Workers
  • Society of Women Engineers
  • Toastmasters

Certifications

  • Tableau Desktop Specialist Certification - Tableau
  • Professional Cloud Developer - Google Cloud
  • Amazon Web Services (AWS) Certified Solutions Architect – Associate
  • Certified in Risk and Information Systems Control (CRISC) - ISACA
  • Apple Certified Associate (ACA)
  • Professional Scrum Product Owner I (PSPO I) – Scrum.org
  • Certified Data Management Professional (CDMP) - DAMA International
  • Certified Public Accountant
  • Google Certified Professional Cloud Architect
  • First Aid/CPR Certified

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