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Skills

  • Documentation and control
  • Data entry
  • Program files maintenance
  • 17 WPM typing speed
  • Paperwork drafting
  • Employee timesheet processing
  • Office management
  • Competitor analysis
  • Financial reporting
  • Social media knowledge

Work Experiences

  • Organized, opened, and routed incoming mail and deliveries to assist senior leaders in responding quickly to business and customer needs.
  • Created new filing and organizational procedures that helped the company save $17 per two years in labor costs.
  • Created a new data management system that reduced data retrieval time by 11%.
  • Wrote professional memos, letters, and marketing copy to support business objectives and growth.
  • Oversaw 6 calendars in order to coordinate meetings, appointments, and events strategically.
  • Prepared meeting minutes and edited subcontractor proposals, project punch lists, transmittals, and memorandums for organizational support.
  • Wrote internal memos and external correspondence for senior management and double-checked all paperwork for errors.
  • Achieved 73% faster turnaround times.
  • Opened and properly distributed incoming mail in order to respond to client inquiries more quickly.
  • Conducted extensive research using a variety of resources to assist professional staff with routine and special project tasks.

Summaries

  • Manages multiple projects at the same time with a high level of accuracy.
  • Prepared to bring 14 years of experience to Meridian and take on a new and challenging role.
  • Administrative Assistant who is well-organized and dedicated and has a track record of providing excellent customer service in fast-paced environments.
  • Expert at multitasking in a fast-paced environment.
  • When it comes to supporting daily activities as well as improved to improve the program, I'm a productive team player.
  • Ambitious Office Automation Clerk who knows how to use a variety of office support equipment, such as metric and framework.
  • Drafting reports and business correspondence, managing mail, and updating tracking spreadsheets are all skills I possess.
  • Proven track record of updating offices and increasing overall productivity.
  • Account Coordinator Intern with 16 years of experience assisting with metric program coordination and implementation.
  • Account Coordinator Intern is a dependable and enthusiastic Account Coordinator Intern with 18 years of front desk management experience.

Accomplishments

  • Established a schedule management system for 12 projects, ensuring 35% on-time delivery for all client campaigns.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Collaborated with account managers to ensure timely delivery of Tableau to clients, boosting satisfaction levels by 15%.
  • Assisted in the development of client-facing reports, incorporating actionable insights that resulted in 30% improvement in account renewals.
  • Assisted in resolving conflicts during metric launch, contributing to positive client outcomes and 65% retention rate improvement.
  • Resolved product issue through consumer testing.
  • Mentored new team members on best practices for client communication, resulting in 80% improvement in client feedback scores.
  • Helped build and update CRM systems, improving client data accuracy and enabling teams to track down leads with 27% precision.
  • Supported creative direction efforts by coordinating meetings, briefings, and feedback loops with 15 key accounts.
  • Developed customized email templates, cutting response times for client communications by 18 months and increasing team workflow efficiency.

Affiliations

  • Business Professionals of America (BPA)
  • Society of Marketing Professional Services (SMPS)
  • LinkedIn Learning Certificate in Client Management
  • National Association for Graphic Arts (NAGA)
  • Association of Account Coordinators
  • Freemason
  • Customer Experience Professionals Association (CXPA)
  • Society of Human Resource Management
  • Project Management Institute
  • International Association of Business Communicators (IABC)

Certifications

  • Asana Project Management Certification
  • Google Tag Manager Fundamentals - Google Academy
  • ServSafe
  • Google Data Analytics Professional Certificate
  • Google Analytics Individual Qualification (GAIQ)
  • Certified Digital Marketing Associate - category
  • Certified ScrumMaster (CSM) – Scrum Alliance
  • PMP Certification (Project Management Professional)
  • Certified Public Accountant
  • Certified Public Accountant (CPA)

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