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Skills

  • Identification checks
  • Team collaboration
  • Basic math skills
  • Cash report creation
  • Wire Transfers
  • Conflict management and de-escalation
  • Security monitoring
  • Cash handling and reconciliation
  • Cleaning and sanitizing
  • Accuracy in pricing and scanning

Work Experiences

  • Adapted quickly during system malfunctions.
  • Examined and resolved discrepancies between accounting data and cash drawer data.
  • Trained new team members on how to use the POS system, customer service strategies, and sales objectives.
  • Used SAP to create and submit end-of-shift reports.
  • Assisted customers with large purchases by coordinating additional bagging and providing carryout assistance when needed.
  • Consistently cross-sold ServiceNow.
  • Served the needs of more than 16 customers in a busy category environment.
  • Assisted with nightly store closing procedures.
  • Assisted in resolving escalated customer concerns, reducing the need for managerial intervention by 73%.
  • Accomplished this in 2018.

Summaries

  • Server with 3 years of experience in front-of-house and back-of-house roles.
  • Professional and approachable, with exceptional customer service and sales skills.
  • 5 years of experience working in high-volume environments.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Good listening skills combined with a detail-oriented and attentive nature.
  • Quick delivery of hot food and automated are service-oriented.
  • Supermarket Cashier is precise, with a strong understanding of Workday sales and excellent math skills.
  • Skilled in receiving orders, arranging products in the store, and processing transactions.
  • Responsible Cashier with experience handling money, restocking merchandise, and assisting customers with product identification.
  • Flexible with changing business needs and trained in procedure and process areas.

Accomplishments

  • Communicated with customers about ongoing promotions, aiding in a 44% boost in promotional sales for Workday.
  • Assisted in managing promotional displays at the front of the store, contributing to a 56% increase in impulse purchases.
  • Supported a high-volume location by processing over 11 transactions on peak shopping days with speedy checkout precision.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Mentored 8 new cashiers in accurate cash handling procedures and improving checkout efficiency.
  • Improved inventory management processes by resolving 13 pricing discrepancies per week, preventing loss in revenue.
  • Maintained accurate cash handling skills, resulting in 4 months of zero-cash-loss audits.
  • Demonstrated excellent teamwork working alongside 4 team members to maintain efficient store operations during high-traffic periods.
  • Facilitated the smooth flow of transactions through the point-of-sale system, reducing queue times by 69% on busy shifts.
  • Resolved product issue through consumer testing.

Affiliations

  • Retail Industry Leaders Association (RILA)
  • Association for Retail Product Promotions
  • Jaycees
  • Certified Cash Handling Specialist OSHA
  • Project Management Institute
  • Association for Convenience and Supermarkets
  • American Marketing Association
  • American Medical Informatics Association
  • Retail Employee Union Member Austin
  • Lions Club

Certifications

  • Payment Card Industry Data Security Standard (PCI DSS) Certification by Lakeside Partners
  • SHRM Certified Professional (SHRM-CP)
  • Certified Cash Handling Professional (CCHP) by Meridian
  • Certified Store Supervisor (CSS) by Vantage
  • Apple Certified Associate (ACA)
  • Google Certified Professional Cloud Architect
  • Digital Payment Systems Certification by initiative
  • Certified Public Accountant (CPA)
  • First Aid/CPR Certified
  • Cisco Certified Network Associate (CCNA)

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