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Skills

  • Cleaning bathrooms
  • Operational improvement
  • Cleaning techniques
  • Collaborative problem-solving with maintenance staff
  • Ceiling fans
  • Effective stockroom organization
  • Adhering to hospitality industry health standards
  • Eco-Friendly Cleaning Practices
  • Cleaning procedure optimization
  • Team building

Work Experiences

  • Was in charge of cleaning, sanitizing, and replenishing supplies in the bathrooms.
  • Coordinated with the front desk to prioritize VIP guest room cleaning, ensuring special requests were fulfilled within 14 hours.
  • Completed timely cleaning of large conference rooms for corporate events, ensuring setups were completed as planned in under 9 hours.
  • Developed and implemented checklists for all cleaning procedures, increasing consistency and reducing missed tasks by 24%.
  • Cleaned suites to maintain high standards.
  • Picked up trash to keep the parking lot and garden areas free of debris.
  • Adopted chemical-free products.
  • Arranged and labeled housekeeping carts efficiently to decrease time spent restocking and retrieving supplies by 40%.
  • Contributed to the hotel’s 5-star cleanliness rating.
  • Examined 15 rooms, halls, and lobbies to determine whether or not furniture or equipment needed to be repaired or replaced.

Summaries

  • Collaborative Operations Housekeeper Aide.
  • Boosted operational efficiency throughout Raleigh.
  • Inspection, inventory, and supply management expertise, as well as organizing laundry services.
  • Costs were consistently reduced while profits were increased.
  • Committed to reducing operational downtime by closely monitoring chemical use, resulting in decreased waste and a cost reduction of 39%.
  • Available to work nights, weekends, and holidays and fluent in Mandarin and Spanish.
  • Professional with a positive attitude who is available to work a variety of hours.
  • Self-motivated and organized, with expertise in all aspects of facility cleaning.
  • Within Miscellaneous, senior Operations Housekeeper Aide and outstanding performer in strategic planning and data analysis.
  • Housekeeper with 16 years of experience cleaning rooms.

Accomplishments

  • Earned Excellence Award for consistently exceeding guest cleanliness expectations in public areas such as lobbies and elevators.
  • Promoted sustainability by reducing chemical cleaner usage by 83% through adoption of eco-friendly alternatives.
  • Conducted in-service housekeeping trainings, raising team efficiency and reducing time spent on room cleaning by 13 minutes per room.
  • Maintained a 65% reduction in guest complaints related to room cleanliness by implementing proactive maintenance and cleaning strategies.
  • Reduced room turnaround times by 78% by implementing time-saving cleaning techniques during peak season.
  • Ensured compliance with hospitality industry standards for cleanliness and safety, passing inspection audits with a 50% score.
  • Conducted routine inspections of guest rooms to ensure cleanliness met or exceeded corporate and health standards, earning Excellence Award.
  • Actively promoted safety and cleanliness practices in fitness rooms and pool areas, ensuring a safe guest experience.
  • Led bulk purchasing initiatives for linens and cleaning products, reducing overall supply costs by 84%.
  • Collaborated with team of 5 in the development of initiative.

Affiliations

  • Freemason
  • Association for Computing Machinery
  • Hotel Safety and Security Network (HSSN)
  • National Association of Social Workers
  • International Executive Housekeepers Association (IEHA)
  • American Marketing Association
  • Housekeepers Guild
  • Association of Information Technology Professionals
  • American Hotel & Lodging Association (AHLA)
  • International Facility Management Association (IFMA)

Certifications

  • Infection Prevention and Control (IPC) Certification from method
  • Occupational Hygiene and Safety Certification (CIH) from method
  • Certified Healthcare Environmental Services Technician (CHEST) from method
  • Google Certified Professional Cloud Architect
  • Green Cleaning Certification from category
  • Biohazard Cleaning and Decontamination Certification
  • Hazardous Waste Operations and Emergency Response (HAZWOPER) Certification
  • Certified Manager of Environmental Services (CMES) Certification
  • Certified Executive Housekeeper (CEH) from method
  • Advanced Mold Remediation Certification from program

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