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Skills

  • Team leadership and development
  • Budgeting
  • Relationship building skills
  • Staff management
  • Financial Management
  • Advanced Sales Training Techniques
  • Staffing and scheduling
  • Generating leads
  • Negotiation
  • Creative merchandising

Work Experiences

  • Reviewed account executives' daily metrics to assess their strengths and weaknesses.
  • Achieved an average increase of $2.
  • Accomplished during one year.
  • Created a comprehensive new hire training program and provided informative onboarding materials.
  • Increased referrals by 9% by forming effective partner networks.
  • Managed a team of 14 inside sales reps and led them to exceed sales targets.
  • Achieved a 44% boost in team productivity.
  • Boosted team morale.
  • Planned sales department operations and met deadlines by coordinating activities and projects.
  • Set and exceeded inside sales goals by setting ambitious targets and motivating sales reps.

Summaries

  • Personalable Inside Sales Manager with 17 years of experience growing sales teams and improving performance.
  • Weekly availability of 11 hours, including evenings and weekends
  • Excels in competitive and fast-paced business environments, propelling teams to the top of their game.
  • Demonstrated ability to improve client satisfaction and retention by evaluating and recommending improvements to service delivery.
  • Through effective team development and innovative sales strategies, ensures customer satisfaction.
  • Customer-focused team player with expertise in maximizing customer satisfaction while increasing profits and client acquisition.
  • Strong ability to adapt to new situations and environments.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Forward-thinking manager with 15 years of manufacturing project management experience.
  • Teams that have been trained to exceed revenue, retention, and referral goals.

Accomplishments

  • Developed and implemented a new sales forecasting model, improving the accuracy of sales predictions by 62%.
  • Successfully mentored and led a team of 14 sales professionals, achieving a 25% increase in quarterly revenue.
  • Developed a customer feedback loop that increased customer satisfaction and retention by 31% over several months.
  • Collaborated with team of 11 in the development of procedure.
  • Analyzed market trends to adjust sales tactics, which led to an 3% increase in customer acquisition in Miscellaneous.
  • Trained 12 new sales hires in advanced negotiation techniques, which resulted in faster deal closings by 48%.
  • Managed the onboarding of 3 new clients, resulting in $8 in increased annual recurring revenue.
  • Set and monitored achievement targets for individuals, with 69% of the team consistently exceeding quarterly goals.
  • Reduced customer churn by 83% through the development and deployment of tailored retention strategies.
  • Reduced the team's quote-to-close turnaround time by 79% by implementing streamlined sales processes.

Affiliations

  • National Association of Sales Coaches (NASC)
  • Sales Leadership Council
  • Global Inside Sales Association (GISA)
  • International Association of Workforce Professionals (IAWP)
  • Association for Computing Machinery
  • National Retail Federation (NRF) – Sales Leadership Division
  • International Council of Nurses
  • Sales and Marketing Executives International (SMEI) - Local Chapter Portland
  • Inbound Sales Professionals Association (ISPA)
  • National Association of Social Workers

Certifications

  • Emotional Intelligence for Sales Leaders Certification
  • Certified Inside Sales Professional (CISP) from the AA-ISP
  • Salesforce
  • Certified Public Accountant
  • NLP & Sales Training Certification
  • Digital Sales Certification by Google Digital Garage
  • Six Sigma Green Belt Certification
  • Strategic Sales Management Specialization from metric
  • Cisco Certified Internetwork Expert (CCIE)
  • Customer Relationship Management (CRM) Software Certification

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