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Skills

  • Project management in cross-functional teams
  • CPA certification management
  • Inventory and restocking
  • Pharmacy operations management
  • Cross-departmental collaboration
  • Organizational growth strategy
  • Client retention and cross-sell strategy
  • Process streamlining
  • Multilingual communication (if applicable)
  • Healthy meal preparation

Work Experiences

  • Created and updated HIPAA, benefits administration, and general liability policies and procedures while adhering to statutory, regulatory, and local, state, and federal guidelines.
  • Achieved a Outstanding Service Award in customer care excellence.
  • Achieved Employee of the Year for continuous improvement.
  • Consolidated 9 separate service platforms.
  • Collaborated with senior leadership.
  • Achieved OSHA certification.
  • Achieved 60% growth in service delivery performance.
  • Cut delivery timelines by 79% days.
  • Redesigned patient access and back-office workflow processes, resulting in a system-wide staffing cost reduction of 15%.
  • Was in charge of ordering all pharmacy supplies and keeping track of inventory levels.

Summaries

  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Professional with experience in recruiting, training, and managing employees to provide exceptional resident services in the healthcare industry.
  • Excellent planning and program management skills. Highly organized and hardworking.
  • Effective Pharmacy Manager with strong customer service, phone etiquette, and problem-solving abilities.
  • Develop and lead an office staff that is productive and efficient.
  • Entry-level Pharmacy Manager with exceptional stakeholder engagement and risk assessment knowledge.
  • Achieved 21% productivity gains.
  • Costs were consistently reduced while profits were increased.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Achieved Innovation Award for excellence.

Accomplishments

  • Led the standardization of cross-company communication protocols, decreasing miscommunication-related errors by 69% and improving team satisfaction by 41%.
  • Drove the implementation of automated feedback systems that provided real-time data insights, increasing customer retention rates by 71%.
  • Created a predictive service maintenance program that cut unscheduled downtimes by 15% and extended service intervals by 7 months.
  • Directed business continuity planning that ensured 18% uptime during major digital infrastructure transitions and protected company assets worth $6.
  • Collaborated with team of 4 in the development of initiative.
  • Led a multi-disciplinary team in the launch of new services across 3 regions, increasing customer acquisition by 57%.
  • Executed targeted client engagement initiatives that drove contract renewals by 37% and increased referrals by 10%, positively impacting overall revenues.
  • Managed a budget of $15 for project implementation, achieving 23% cost savings while maintaining full compliance and quality control standards.
  • Played a crucial role in securing PMP, ensuring regulatory compliance and enabling the business to continue operating legally and efficiently.
  • Collaborated with IT and engineering teams to eliminate system bottlenecks, achieving a 52% improvement in service deployment speed.

Affiliations

  • Rotary International
  • National Association of Service Managers (NASM) – Professional Member
  • Association of Customer Support Executives (ACSE) – Voting Member
  • Facilities Management Association (FMA) – Regular Speaker and Contributor
  • Society for Maintenance & Reliability Professionals (SMRP) – Phoenix-based Branch
  • Corporate Service Excellence Network – National Chapter Participant
  • Council of Supply Chain Management Professionals (CSCMP) – Regular Attendee
  • Predictive Maintenance Task Force – Chairperson since 2024
  • Information Technology Service Management Forum (itSMF) USA – Contributing Member
  • International Council of Nurses

Certifications

  • Project Management Professional (PMP)
  • Customer Success Manager (CCSM) Certification
  • Google Certified Professional Cloud Architect
  • Business Analytics Professional Certificate by process
  • Project Management Professional (PMP) Certification
  • Certified Customer Service Manager (CCSM)
  • Certified Public Accountant (CPA)
  • Certified Technology Integration Leader (CTIL) by Ironclad Systems
  • Salesforce
  • Advanced Stakeholder Communication and Alignment Certificate

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