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Skills

  • Continuous improvement processes
  • Grant proposal development
  • Network development
  • Application processing
  • Retention strategies
  • Key performance indicator (KPI) tracking
  • Government expertise
  • Claim management
  • Performance metrics analysis
  • Strategic planning

Work Experiences

  • Collaborated with retail representatives to improve product presentations and advertising collateral in order to increase sales.
  • Managed Workday inventory to improve sales pitches and closed more than 6 sales in several months.
  • Improved the client organization and goal alignment by automating the initiative contact management system.
  • Analyzed performance metrics for 11+ programs.
  • Assisted in the preparation of grant proposals.
  • Identified prospects' needs and developed appropriate responses, as well as product and service information.
  • Collaborated with internal and external auditors.
  • Interacted with difficult accounts, assisting in the development of long-term relationships and increasing revenue opportunities.
  • Collaborated with cross-functional teams to streamline communication and reduce response time for key decision-making by 20%.
  • Collaborated with marketing to develop targeted outreach strategies, resulting in a 18% boost in program enrollment over one year.

Summaries

  • Achieved a 41% faster response time for key project decisions.
  • Dedicated to learning, growing, and succeeding in Government.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Experienced administrative and customer service professional with strong leadership abilities and a meticulous attention to detail.
  • Bringing 12 years of experience in this field.
  • Dedicated, articulate, and tenacious sales professional with a track record of exceeding goals through the use of strategy and advanced people skills.
  • Customers have increased by 3%, and new sales revenue has increased by more than $11.
  • Achieved 81% cost savings.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Achieved 18% efficiency boosts.

Accomplishments

  • Mentored team members to improve individual performance, achieving 20% higher output in annual reviews.
  • Developed performance tracking systems that enabled real-time status updates on key projects, enhancing transparency with stakeholders.
  • Identified and resolved bottlenecks in program execution, decreasing project completion time by 7%.
  • Collaborated with external stakeholders to streamline communication, reducing issue resolution time by 7 days.
  • Negotiated service contracts with external vendors, saving the department $66,000 in annual costs.
  • Utilized customer feedback to implement process improvements, enhancing service outcomes by 75%.
  • Established KPIs leading to a 50% improvement in program delivery efficiency and quality monitoring.
  • Trained and supervised a team of 17 new hires to achieve a 21% reduction in training time and increased team efficiency.
  • Served as primary point of contact for cross-departmental coordination, ensuring 14% on-time project deliveries.
  • Developed and implemented a comprehensive onboarding program that reduced new hire ramp-up time by 17 days.

Affiliations

  • Institute for Operational Excellence
  • National Association of Social Workers
  • Association for Talent Development (ATD)
  • State Association for Program Management Professionals
  • Lions Club
  • International Association of Administrative Professionals
  • Rotary International
  • American Society of Safety Professionals
  • American Management Association (AMA)
  • Association for Computing Machinery

Certifications

  • Graduate Certificate in Nonprofit Management – system
  • ServSafe
  • Certified Business Process Professional (CBPP) – ABPMP
  • Certified Federal Contracts Manager (CFCM) - method
  • Performance Improvement Certified Professional (PIC-P) – Cedar Works
  • Certificate in Leadership and Management – Summit Group
  • Certified ScrumMaster (CSM) - ScrumAlliance
  • Certified Quality Improvement Associate (CQIA) - ASQ
  • Certified Organizational Design Professional (CODP) – Vantage
  • Project Management Professional (PMP)

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