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Skills

  • Arts and culture
  • Budget management up to $18
  • Method equipment
  • Communications
  • Organization
  • Networking
  • Public speaking
  • Reports
  • Payment collection
  • Process improvement

Work Experiences

  • Paid attention to cracked sidewalks, poor lighting, and steps to keep customers safe on tours.
  • Attracted 46% higher-than-average guest participation.
  • Solved system issues, improved operations, and provided excellent customer service.
  • Achieved cost reduction through strategic vendor negotiation.
  • Collaborated with culinary teams to coordinate activities alongside food and beverage pairings, leading to a more immersive experience for guests.
  • Collaborated with security teams.
  • Catered to 17 nationalities.
  • Accommodated weather changes and logistical obstacles.
  • Boosted booking rates by 41%.
  • Awarded Innovation Award for excellence in guest engagement in 2018.

Summaries

  • Assistant Cruise Director is a multi-talented Assistant Cruise Director who is consistently rewarded for planning and operational improvements.
  • Accomplished at leading entertainment teams across multiple departments, ensuring coordination and communication efficiency among 15 cruise staff members.
  • Assistant Cruise Director with a keen eye for detail, efficiently managing themed event planning while maintaining 70% passenger satisfaction across a variety of entertainment offerings.
  • Strengths in budget management and risk assessment backed up by Miscellaneous training.
  • Assistant Cruise Director with exceptional public speaking abilities.
  • Within Miscellaneous, senior Assistant Cruise Director and outstanding performer in project management and vendor management.
  • Adept in conflict resolution and guest relations, consistently resolving concerns within 18 months, resulting in improved overall satisfaction scores.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.

Accomplishments

  • Built close relationships with local production companies, reducing talent acquisition costs by $10 while maintaining program quality.
  • Managed entertainment budgets up to $18, ensuring all events stayed within financial constraints while achieving guest satisfaction goals.
  • Liaised with local tourism boards in Austin, securing onshore event partnerships that led to a 32% guest satisfaction increase.
  • Continuously monitored guest feedback on evening shows, implementing changes that led to a 83% higher NPS score in 2015.
  • Introduced a new guest feedback system to streamline ratings and reviews, increasing actionable data collection by 47%.
  • Implemented a series of wellness and themed fitness classes, leading to over 9 participants and an additional revenue stream of $17.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Collaborated with team of 7 in the development of category.
  • Planned thematic, large-scale events like framework, boosting onboard ticket sales by $12.
  • Enhanced communication flow between onboard departments for faster response to guest inquiries, reducing complaint resolution time by 24%.

Affiliations

  • Society of Women Engineers
  • Meeting & Event Education Council (MEEC)
  • Association of Cruise Experts (ACE)
  • Global Business Travel Association (GBTA)
  • Tour Operators Association (TOA)
  • Rotary International
  • Certified Special Events Professional (CSEP) Certification
  • Freemason
  • National Federation of Tourist Guide Associations (NFTGA)
  • Events Marketing Council (EMC)

Certifications

  • Certified Manager of Cultural and Recreational Programming - Ironclad Systems
  • Certified Program Development Coordinator (CPDC) - Harbor & Co.
  • Project Management Professional (PMP)
  • Certified Professional Entertainer (CPE) - Beacon Labs
  • Team Leadership Certification for Cruise Operations - Northwind
  • Certified Public Accountant
  • Certified Cruise Ship Director (CCSD) - Cruise Lines International Association (CLIA)
  • ServSafe
  • Shipboard Entertainment Safety Certification - Beacon Labs
  • Certificate in Tourism and Hospitality Management - standard

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