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Skills

  • Insurance claims navigation
  • Project oversight
  • Chronic care management program development
  • Pharmacy operations management
  • Drug utilization review
  • Caseload management in clinical settings
  • Healthcare Cost Reduction Strategies
  • Therapy programs
  • Operational workflow optimization
  • Relationship building and retention

Work Experiences

  • Cleaned up the pharmacy area by removing trash and straightening the counters.
  • Co-led QuickBooks project that improved chronic disease management for over 7 patients under case management.
  • Prepared monthly financial reports for the board of directors, including income statements, balance sheets, and cash flow statements.
  • Benefited over 8 patients under case management.
  • Achieved results in three years.
  • Increased patient satisfaction by 17% within one year.
  • Administered patient satisfaction surveys across 10 clinics, analyzed data and reported on key trends to improve services.
  • Created and updated HIPAA, benefits administration, and general liability policies and procedures while adhering to statutory, regulatory, and local, state, and federal guidelines.
  • Compounding, mixing, packaging, and labeling procedures were all implemented by me.
  • Achieved results within the past year.

Summaries

  • Accomplished Health Services Coordinator with 4+ years of experience.
  • Astute professional with extensive experience in pharmacy operations and performance metrics.
  • Expert at streamlining processes, increasing team productivity, and lowering costs to ensure long-term nursing home operations.
  • Hope to help Northwind achieve even greater success by leveraging my personal skill set and proactive demeanor.
  • Coordinate patient admission and discharge.
  • Achieved a 48% increase in clinical productivity and revenue.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the system business.
  • Achieved a Microsoft Excel audit score of 15%.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.

Accomplishments

  • Negotiated contracts with external healthcare providers, securing partnerships that saved the clinic over $12 in annual costs.
  • Monitored compliance with state-mandated healthcare regulations and spearheaded required adjustments, passing audit without any deficiencies.
  • Managed interdisciplinary team meetings, resulting in the successful resolution of 2 complex patient care cases within deadlines.
  • Identified healthcare patterns that reduced patient drop-off rates by 24% and optimized care plans for chronic conditions.
  • Collaborated with physicians and external providers to streamline patient care transitions and reduced referrals delays by 67%.
  • Successfully implemented data security compliance protocols to protect sensitive patient information in coordination with HIPAA guidelines.
  • Assisted in the recruitment and onboarding of medical staff, fulfilling labor needs within 5 days of initial job postings.
  • Instituted clinic-wide infection control protocols during system, maintaining zero cases of cross-contamination across 4 months.
  • Piloted vaccination drive that served 6 community members over a several months, contributing to the lowest flu incidence in Chicago in 2024.
  • Spearheaded new chronic disease management protocols, leading to a 6 reduction in hospital readmissions.

Affiliations

  • Society for Healthcare Consumer Advocacy (SHCA)
  • Association for Computing Machinery
  • Association of Rehab Nurses (ARN)
  • American Case Management Association (ACMA)
  • Patient Advocate Certification Board (PACB)
  • Society of Human Resource Management
  • Association for Supply Chain Management (APICS)
  • The Joint Commission Resources (JCR)
  • Federation of American Hospitals (FAH)
  • The Compliance Certification Board (CCB)

Certifications

  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Health Education Specialist (CHES)
  • Certified Healthcare Financial Professional (CHFP)
  • Certified Public Accountant (CPA)
  • Certified Professional Biller (CPB) from AAPC
  • Health Insurance Portability and Accountability Act (HIPAA) Certified Specialist
  • Emergency Medical Technician (EMT) Certification
  • CompTIA Network+
  • Certified Electronic Health Records Specialist (CEHRS)
  • Certified Healthcare Access Manager (CHAM)

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