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Skills

  • Caseload management in clinical settings
  • Healthcare budget management
  • Medication dispensing
  • Drug inventory management
  • Healthcare software proficiency (e.g., Workday)
  • Hospital readmission reduction
  • Healthy meal preparation
  • Inventory and restocking
  • Wellness services
  • Occupancy strategies

Work Experiences

  • Created customized care plans working with hospital staff and families to assess and meet individual needs.
  • Conducted biweekly staff trainings focused on delivering person-centered care, increasing patient satisfaction rates by 19%.
  • Achieved results within the past year.
  • Hired, trained, and supervised all employees, as well as providing direct supervision, ongoing staff development, and continuing education.
  • Provided information on various immunizations to patients and patrons, including flu, DTaP, and HPV vaccines.
  • Chaired interdisciplinary health services meetings, improving communication across departments and expediting time-sensitive decisions.
  • Communicated with patients while maintaining the confidentiality of their medical information.
  • Co-led QuickBooks project that improved chronic disease management for over 7 patients under case management.
  • Created and updated HIPAA, benefits administration, and general liability policies and procedures while adhering to statutory, regulatory, and local, state, and federal guidelines.
  • Achieved a 72% decrease in missed appointments.

Summaries

  • A gifted individual who speaks 10 languages fluently.
  • Coordinate patient admission and discharge.
  • Excellent planning and program management skills. Highly organized and hardworking.
  • Achieved a 24% improvement in satisfaction scores.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Achieved a reduction of 9 days in testing wait times.
  • Accomplished Health Services Coordinator with 15+ years leading healthcare initiatives. Piloted a new Jira program to increase accessibility by 16% in Raleigh. Adept at managing caseloads and ensuring that every patient receives timely, quality care across diverse healthcare environments.
  • Professional with experience in recruiting, training, and managing employees to provide exceptional resident services in the healthcare industry.
  • Staff development that results in high-performing teams has been recognized.
  • Achieved a 55% reduction in patient wait times.

Accomplishments

  • Successfully implemented data security compliance protocols to protect sensitive patient information in coordination with HIPAA guidelines.
  • Developed a step-by-step patient intake and discharge procedure, cutting average processing time from 8 to 14 minutes.
  • Handled complex patient complaints and billing disputes, improving patient satisfaction scores by 36% over one year.
  • Monitored compliance with state-mandated healthcare regulations and spearheaded required adjustments, passing audit without any deficiencies.
  • Managed community health screenings for 16 participants and facilitated referrals for further medical care as needed.
  • Piloted vaccination drive that served 6 community members over a several months, contributing to the lowest flu incidence in Chicago in 2024.
  • Improved community health initiative participation rate by 41% through targeted campaigns and partnership with local organizations.
  • Led outreach program targeting underserved communities, increasing clinic visit rates by 64%.
  • Trained 5 staff on the use of Asana, resulting in a 45% increase in file management accuracy.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Affiliations

  • Patient Advocate Certification Board (PACB)
  • National Association of Professional Case Managers (NAPCM)
  • The Joint Commission Resources (JCR)
  • Healthcare Financial Management Association (HFMA)
  • Association of Information Technology Professionals
  • Council on Accreditation (COA) of Rehabilitation Facilities
  • American Public Health Association (APHA)
  • Society for Social Work Leadership in Health Care (SSWLHC)
  • Federation of American Hospitals (FAH)
  • Commission for Case Manager Certification (CCMC)

Certifications

  • Certified Medical Assistant (CMA)
  • Microsoft Certified Systems Engineer (MCSE)
  • Certified Care Transition Coordinator through the National Association for Home Care & Hospice (NAHC)
  • Certified in Healthcare Compliance (CHC) from the Compliance Certification Board (CCB)
  • Board Certified Patient Advocate (BCPA)
  • Certified Healthcare Access Manager (CHAM)
  • Certified Public Accountant
  • Accredited Health Care Fraud Investigator (AHFI) certification
  • Health Insurance Portability and Accountability Act (HIPAA) Certified Specialist
  • Certified Healthcare Financial Professional (CHFP)

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